DE'JA JOHNSON
Snellville
Summary
Dedicated Customer Service Professional with 6+ years of experience in cash handling, transaction accuracy, and suggestive selling. Known for strong leadership, quick problem-solving, and the ability to stay calm under pressure. Brings a team-focused mindset and a passion for helping others, with proven skills in communication, multitasking, and maintaining a positive experience for clients. Eager to transition into a healthcare setting and bring dependable, compassionate support to patients and staff alike.
Overview
7
7
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
McDonough
11.2024 - Current
- Safely lifted, moved, and transported items up to 50 lbs, demonstrating strong physical stamina and awareness, skills transferable to patient transport
- Worked in a time-sensitive environment, efficiently navigating large warehouse spaces to meet strict delivery and scheduling goals
- Maintained detailed attention to safety procedures and cleanliness to ensure a hazard-free workspace
- Followed precise instructions from team leads and digital systems, showing ability to take direction and execute tasks accurately
- Communicated clearly with team members and supervisors to ensure smooth operations; building strong collaboration and people skills
- Assisted with tracking, labeling, and organizing packages, showcasing organizational skills useful in hospital logistics
Customer Service Representative
The Home Depot
Suwanee
06.2023 - 01.2024
- Handle cash and credit card transactions, ensuring adherence to payment policies and procedures
- Collaborate with team members and communicate effectively to ensure smooth operations and customer satisfaction
- Upsell additional products or services, such as Home Depot credit cards or extended warranties, when appropriate
YOUTH DANCE INSTRUCTOR
Refining Fire Ministry
Atlanta
10.2018 - 10.2020
- Perform various dance styles with precision and creativity, ensuring a high level of skill, artistry, and expression
- Serve as a role model for other dancers, providing guidance and support to help them improve their skills
- Plan and organize dance recitals and showcases, providing opportunities for students to showcase their progress and talents
- Design and deliver age-appropriate dance lessons and workshops that cater to the skill level and needs of youth dancers
Education
HIGH SCHOOL DIPLOMA -
Phoenix High School
Lawrenceville, GA05.2022
Skills
- Team Collaboration
- Suggestive Selling
- Physical Endurance
- Customer Service Oriented
- Time Management
- HIPAA Awareness
- Interpersonal Skills
- Transaction Accuracy
- Leadership
Additional Information - Achievements
Consistently met or exceeded cash handling and transaction accuracy targets, with zero discrepancies over a six-month period, Received positive customer feedback for excellent service and efficiency, Recognized by management for consistently meeting cashier performance metrics and received the 'Honor' award twice for going above and beyond my duties, Successfully resolved customer complaints and concerns, ensuring customer loyalty and retention, Trained and mentored new employees, resulting in improved productivity and reduced training time for new hires, Recognized by parents and fellow instructors for exceptional teaching abilities and the ability to create a positive and nurturing learning environment
Timeline
Amazon Warehouse Associate
Amazon
11.2024 - Current
Customer Service Representative
The Home Depot
06.2023 - 01.2024
YOUTH DANCE INSTRUCTOR
Refining Fire Ministry
10.2018 - 10.2020
HIGH SCHOOL DIPLOMA -
Phoenix High School