Deja Jones
Hephzibah
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Foundever
Augusta
11.2024 - Current
- Assisted patients with appointment scheduling and inquiries
- Facilitated communication between patients and healthcare providers
- Resolved patient billing issues promptly and efficiently
- Coordinated patient referrals to ensure timely care
- Provided empathetic support to patients facing health challenges
- Educated patients on insurance benefits and coverage options
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
Medical Biller and Coder
CDR Maguire
Augusta
01.2022 - 10.2024
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Conducted audits to ensure compliance with federal and state regulations.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
Health Insurance Representative
Teleperformance
Augusta
12.2019 - 09.2021
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Developed appropriate quotes based on risk information.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Advised customers on the features, advantages and benefits of different types of health plans.
Education
High School Diploma -
West Side High School
Augusta, GA05-2019
Skills
- Call recordkeeping
- Software diagnosis
- User credential management
- Videoconferencing
- Network diagnostics
- Service support
- Application support
- Analytical thinking
- Windows 10
- Microsoft outlook
- Data entry
- Technical troubleshooting
- Call tracking
- Active listening
- Customer service
- Technical support
- Medical billing
Timeline
Technical Support Representative
Foundever
11.2024 - Current
Medical Biller and Coder
CDR Maguire
01.2022 - 10.2024
Health Insurance Representative
Teleperformance
12.2019 - 09.2021
High School Diploma -
West Side High School