Deja Rhodes
Atlanta
Summary
Detail-oriented and organized Administrative Assistant with a foundational understanding of information technology. Eager to leverage strong communication and multitasking skills in a dynamic IT environment to support team operations and enhance productivity. Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
9
9
years of professional experience
Work History
Collections Agent GS7(SBSE)
Internal Revenue Service
Chamblee
01.2024 - Current
- Delivered exceptional customer service by managing high volumes of inbound and outbound calls, resolving billing inquiries, and guiding customers through account management and online payment systems.
- Collaborated cross-functionally with IT teams to identify and resolve technical issues affecting collections, improving system efficiency and minimizing customer disruptions.
- Demonstrated strong problem-solving and empathy by providing timely, effective solutions to complex customer concerns, resulting in increased satisfaction and retention.
- Maintained and accurately documented detailed customer records, interactions, and transactions while managing multiple tax applications to ensure consistent data integration for daily analysis.
- Led and facilitated productive team meetings, promoting clear communication, alignment on goals, and enhanced collaboration across departments.
Administrative Assistant
Dope Healing Atl
McDonough
10.2021 - 01.2024
- Provided administrative, clerical and technical support for IV drip Hydration services.
- Compose, organize and merge numerous Excel and Word documents regarding high profile information.
- Complete all work and deliverables in a well-timed, professional and precise manner.
- Schedule appointments while also formulating and organizing reports that captures company statistics for reporting.
- Establish process skills and the ability to prioritize numerous deliverables in a fast-paced environment.
- Demonstrated strong troubleshooting abilities, effectively resolving technical issues in a timely manner.
Executive Administrative Assistant lll
Kaiser Permanente
Georgia Regional Contact Center
07.2019 - 10.2021
- Provided high-level administrative support to Member Services and the Executive Director, serving as a key liaison to relay messages and coordinate communications across regional, area, and local administrators.
- Processed executive payroll and monitored leave accruals, ensuring accurate and timely compensation while maintaining strict confidentiality and compliance.
- Coordinated complex travel logistics for senior leadership and VIP visitors, including hotel negotiations, meeting setups, and event planning, ensuring seamless and professional execution.
- Collaborated with business analysts to compile performance reports, manage accountability metrics, and support staff evaluations by organizing critical data and documentation.
- Managed office facilities, space planning, and vendor coordination, while also administering monthly budgets, expense reports, and employee recognition programs to support operational efficiency and boost team morale.
Advice Nurse Admin/ Payroll & Staffing Specialist
Kaiser Permanente
Georgia Regional Contact Center
07.2016 - 07.2019
- Delivered comprehensive administrative support to leadership by managing schedules, preparing documents, maintaining records, and overseeing employee timecards to ensure smooth daily operations.
- Led the successful coordination of an office move, managing logistics such as inventory tracking, equipment transfer, and IT system mapping for a seamless transition.
- Streamlined compliance by spearheading the electronic file conversion of training, licensing, and PHI documentation for the Advice team, ensuring up-to-date and secure records.
- Facilitated staff onboarding and application training for new Advice Nurse hires, while organizing and documenting timekeeping and vacation schedules to support departmental accuracy.
- Partnered with the BIS team to compile and analyze data from the Voice Recognition Automated System using organized spreadsheets, supporting quality improvement and operational insights.
Education
Essential IRS Forms & Procedures Training - Introductory Tax Regulations Training, Microsoft Certified: Fundamentals, Networking Basics training
Year Up, Inc.
Atlanta, Georgia07.2015
High School Diploma - with Honors
Tucker High School
Tucker, Georgia05.2014
Skills
Technical & Software Skills
- Application & computer troubleshooting (Tech & external apps, IRS Tax Systems, CCSTI, One Link Procurement Systems, Renovo)
- EpicCare (Electronic Health Records)
- Microsoft Office Suite (2003–2010): Word, Excel, Access, Publisher, PowerPoint
- SharePoint & SharePoint Design, Teams, Outlook (email & calendar)
- Communication & productivity tools: Skype, SnagIt, Facebook, Twitter
- Customer Relationship Management (CRM)
Financial & Operations Expertise
- Account reconciliation
- Collections processing & debt management
- Recovery techniques specialist
- Collections process improvement
Professional Strengths
- Proficient task management & problem-solving
- Effective communication & customer relationship building
- Strong work ethic with an affirmative, adaptable perspective
- Adept at embracing new challenges
Volunteer Experience
- Ronald McDonald House Painting project and Christmas pajama drive
- Battered Women's Shelter Volunteer
- Hands on Atlanta Day Volunteer
- 2015 STEM Fest conference Volunteer
- Kaiser Permanente Rewards and Recognition Holiday events
- Kaiser Permanente Greenbrier Mall Senior Day
- Kaiser Permanente Black History Month Health Fair
- Annual Volunteer at Helms Facility Transitional Center
Timeline
Collections Agent GS7(SBSE)
Internal Revenue Service
01.2024 - Current
Administrative Assistant
Dope Healing Atl
10.2021 - 01.2024
Executive Administrative Assistant lll
Kaiser Permanente
07.2019 - 10.2021
Advice Nurse Admin/ Payroll & Staffing Specialist
Kaiser Permanente
07.2016 - 07.2019
Essential IRS Forms & Procedures Training - Introductory Tax Regulations Training, Microsoft Certified: Fundamentals, Networking Basics training
Year Up, Inc.
High School Diploma - with Honors
Tucker High School