Deja Rhodes
Atlanta
Summary
Detail-oriented and organized Administrative Assistant with a foundational understanding of information technology. Eager to leverage strong communication and multitasking skills in a dynamic IT environment to support team operations and enhance productivity. Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
9
9
years of professional experience
Work History
Collections Agent GS7(SBSE)
Internal Revenue Service
Chamblee
01.2024 - Current
- Delivered exceptional customer service by managing high volumes of inbound and outbound calls, resolving billing inquiries, and guiding customers through account management and online payment systems.
- Collaborated cross-functionally with IT teams to identify and resolve technical issues affecting collections, improving system efficiency and minimizing customer disruptions.
- Demonstrated strong problem-solving and empathy by providing timely, effective solutions to complex customer concerns, resulting in increased satisfaction and retention.
- Maintained and accurately documented detailed customer records, interactions, and transactions while managing multiple tax applications to ensure consistent data integration for daily analysis.
- Led and facilitated productive team meetings, promoting clear communication, alignment on goals, and enhanced collaboration across departments.
Administrative Assistant
Dope Healing Atl
McDonough
10.2021 - 01.2024
- Provided administrative, clerical and technical support for IV drip Hydration services.
- Compose, organize and merge numerous Excel and Word documents regarding high profile information.
- Complete all work and deliverables in a well-timed, professional and precise manner.
- Schedule appointments while also formulating and organizing reports that captures company statistics for reporting.
- Establish process skills and the ability to prioritize numerous deliverables in a fast-paced environment.
- Demonstrated strong troubleshooting abilities, effectively resolving technical issues in a timely manner.
Executive Administrative Assistant lll
Kaiser Permanente
Georgia Regional Contact Center
07.2019 - 10.2021
- Provided high-level administrative support to Member Services and the Executive Director, serving as a key liaison to relay messages and coordinate communications across regional, area, and local administrators.
- Processed executive payroll and monitored leave accruals, ensuring accurate and timely compensation while maintaining strict confidentiality and compliance.
- Coordinated complex travel logistics for senior leadership and VIP visitors, including hotel negotiations, meeting setups, and event planning, ensuring seamless and professional execution.
- Collaborated with business analysts to compile performance reports, manage accountability metrics, and support staff evaluations by organizing critical data and documentation.
- Managed office facilities, space planning, and vendor coordination, while also administering monthly budgets, expense reports, and employee recognition programs to support operational efficiency and boost team morale.
Advice Nurse Admin/ Payroll & Staffing Specialist
Kaiser Permanente
Georgia Regional Contact Center
07.2016 - 07.2019
- Delivered comprehensive administrative support to leadership by managing schedules, preparing documents, maintaining records, and overseeing employee timecards to ensure smooth daily operations.
- Led the successful coordination of an office move, managing logistics such as inventory tracking, equipment transfer, and IT system mapping for a seamless transition.
- Streamlined compliance by spearheading the electronic file conversion of training, licensing, and PHI documentation for the Advice team, ensuring up-to-date and secure records.
- Facilitated staff onboarding and application training for new Advice Nurse hires, while organizing and documenting timekeeping and vacation schedules to support departmental accuracy.
- Partnered with the BIS team to compile and analyze data from the Voice Recognition Automated System using organized spreadsheets, supporting quality improvement and operational insights.
Education
Essential IRS Forms & Procedures Training - Introductory Tax Regulations Training, Microsoft Certified: Fundamentals, Networking Basics training
Year Up, Inc.
Atlanta, Georgia07.2015
High School Diploma - with Honors
Tucker High School
Tucker, Georgia05.2014
Skills
Technical & Software Skills
- Application & computer troubleshooting (Tech & external apps, IRS Tax Systems, CCSTI, One Link Procurement Systems, Renovo)
- EpicCare (Electronic Health Records)
- Microsoft Office Suite (2003–2010): Word, Excel, Access, Publisher, PowerPoint
- SharePoint & SharePoint Design, Teams, Outlook (email & calendar)
- Communication & productivity tools: Skype, SnagIt, Facebook, Twitter
- Customer Relationship Management (CRM)
Financial & Operations Expertise
- Account reconciliation
- Collections processing & debt management
- Recovery techniques specialist
- Collections process improvement
Professional Strengths
- Proficient task management & problem-solving
- Effective communication & customer relationship building
- Strong work ethic with an affirmative, adaptable perspective
- Adept at embracing new challenges
Volunteer Experience
- Ronald McDonald House Painting project and Christmas pajama drive
- Battered Women's Shelter Volunteer
- Hands on Atlanta Day Volunteer
- 2015 STEM Fest conference Volunteer
- Kaiser Permanente Rewards and Recognition Holiday events
- Kaiser Permanente Greenbrier Mall Senior Day
- Kaiser Permanente Black History Month Health Fair
- Annual Volunteer at Helms Facility Transitional Center
Timeline
Collections Agent GS7(SBSE)
Internal Revenue Service
01.2024 - Current
Administrative Assistant
Dope Healing Atl
10.2021 - 01.2024
Executive Administrative Assistant lll
Kaiser Permanente
07.2019 - 10.2021
Advice Nurse Admin/ Payroll & Staffing Specialist
Kaiser Permanente
07.2016 - 07.2019
Essential IRS Forms & Procedures Training - Introductory Tax Regulations Training, Microsoft Certified: Fundamentals, Networking Basics training
Year Up, Inc.
High School Diploma - with Honors
Tucker High School
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Sharonda PerrySharonda Perry
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Alesha RuffinAlesha Ruffin
Customer Service Representative at Internal Revenue Service, IRSCustomer Service Representative at Internal Revenue Service, IRS
Dean M. FerroDean M. Ferro
Exchange Administrator at Internal Revenue Service Department of the TreasuryExchange Administrator at Internal Revenue Service Department of the Treasury
Jerome JenkinsJerome Jenkins
Network Infrastructure Technician at Kusan ABNetwork Infrastructure Technician at Kusan AB