Deja Rover
Austell
Summary
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Post Office Mail Clerk
United Parcel Service, UPS
09.2022 - 12.2024
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Earned recognition for consistently meeting or exceeding performance benchmarks in terms of mail processing volume and accuracy.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
PCA
Comfort Keepers Home Care
01.2024 - 11.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Education
High School Diploma -
Cherokee High School
Canton, GA06-2022
Associate of Science - Phlebotomist
Genesis Allied Health
Douglasville, GA02-2025
Skills
- Package handling
- Workplace safety
- Postal regulations
- Route planning
Certification
- First Aid/CPR/AED Certification - American Red Cross.
- Hazardous Materials Handling Certification (HazMat) - Department of Transportation or OSHA.
- Certified Mail & Distribution Systems Manager (CMDSM) - Mail Systems Management Association (MSMA).
- OSHA Certified
- First Aid Certification – American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
PCA
Comfort Keepers Home Care
01.2024 - 11.2024
Post Office Mail Clerk
United Parcel Service, UPS
09.2022 - 12.2024
High School Diploma -
Cherokee High School
Associate of Science - Phlebotomist
Genesis Allied Health
Similar Profiles
Mark O'DonnellMark O'Donnell
Hub Supervisor at United Parcel Service, UPSHub Supervisor at United Parcel Service, UPS
Cara JohnsonCara Johnson
Warehouse Worker- Package Handler at United Parcel Service, UPSWarehouse Worker- Package Handler at United Parcel Service, UPS
Alexa SaparitoAlexa Saparito
Supervisor at United Parcel Service, UPSSupervisor at United Parcel Service, UPS