Deja Stoker
Fort Oglethorpe
Summary
Dynamic Health Benefits Advisor with a strong background in healthcare and customer support. Skilled in advising clients on benefit options and resolving claims issues. Ready to leverage experience in sales to drive client engagement and improve service delivery.
Overview
12
12
years of professional experience
Work History
Health Benefits Advisor
CoCENTRIX
Chattanooga, TN
08.2020 - 02.2026
- Advised clients on health benefits options, ensuring understanding of coverage and eligibility requirements.
- Conducted comprehensive assessments of client needs to tailor benefit plans effectively.
- Collaborated with healthcare providers to resolve complex claims issues for clients.
- Streamlined processes for enrolling clients in benefit programs, improving overall efficiency.
- Provided ongoing support to clients throughout the life of their policies, addressing concerns and answering questions as needed to ensure continued satisfaction with coverage choices.
- Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
Assistant Store Manager
Little Caesars
Hixson, TN
02.2014 - 08.2020
- Supervised daily store operations to ensure compliance with company standards and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Implemented promotional campaigns to drive sales growth and enhance customer engagement.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Collaborated with management to address employee concerns and foster a positive work culture.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Associate of Science - Cyber Security
Chattanooga State Community College
Chattanooga, TN05.2028
HS Diploma -
Hixson High School
Hixson05.2016
Skills
- HIPAA compliance
- Claims processing
- Sales experience
- Benefits administration
- Healthcare
Timeline
Health Benefits Advisor
CoCENTRIX
08.2020 - 02.2026
Assistant Store Manager
Little Caesars
02.2014 - 08.2020
Associate of Science - Cyber Security
Chattanooga State Community College
HS Diploma -
Hixson High School