Dejahana Gray
Rome,GA
Summary
Dedicated and service oriented Customer Service professional with over 10 years of experience in providing exceptional customer support in various industries. Proven track record of resolving customer issues effectively, exceeding performance targets, and building strong relationships with clients. Skilled in handling a high volume of incoming calls, emails, and inquiries with a positive attitude and commitment to delivering top-notch service. Proficient in utilizing CRM systems and other tools to streamline processes and ensure customer satisfaction. Looking to leverage my strong communication and problem-solving skills to contribute to a dynamic customer service team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Agent (Remote)
Senture Teleperformance
11.2023 - 07.2024
- Managed a high volume of inbound calls, emails, and chat messages, efficiently resolving customer queries and providing product assistance
- Consistently met and exceeded performance metrics, such as call resolution time and customer satisfaction ratings, to drive positive outcomes
- Provided exceptional customer service by actively listening to customer concerns and finding solutions to resolve issues promptly
- Demonstrated strong attention to detail in accurately documenting customer interactions and updating their accounts in the CRM system
Personal Care Assistant
Right At Home Health Care
03.2023 - 11.2023
- Supported clients with mobility issues by helping them move around their home or accompanying them on walks
- Assisted clients with daily activities such as grooming, bathing, and dressing
- Provided companionship and emotional support to clients by engaging in conversations and activities
- Prepared nutritious meals and snacks for clients while considering dietary restrictions and preferences
Customer Care Representative
Dekalb County Public Works
09.2022 - 02.2023
- Maintained a high level of product knowledge to effectively address customer questions and offer recommendations
- Collaborated with cross-functional teams to escalate complex issues and improve processes to enhance overall customer experience
- Utilized CRM system to accurately document customer interactions and follow up on open issues to ensure timely resolution
Customer Service Representative
Exela Technologies
05.2022 - 09.2022
- Collaborated with team members and supervisors to identify and implement process improvements to enhance overall call center efficiency and effectiveness
- Consistently met and exceeded key performance indicators (KPIs) such as call handling time, first call resolution, and customer satisfaction scores
- Efficiently handled a high volume of incoming calls and provided exceptional customer service to resolve inquiries and issues
- Maintained detailed and accurate documentation of customer interactions and follow-up actions taken
Amazon Delivery Driver
Bostwick Logistics
09.2021 - 01.2022
- Managed inventory and ensured accurate tracking of packages using Amazon's delivery app
- Maintained a clean and organized delivery vehicle, performing routine maintenance checks to ensure safe operation
- Collaborated with team members and supervisors to optimize delivery routes and improve overall efficiency of delivery operations
Home Health Aid
Star Home Health
08.2018 - 05.2021
- Monitored and documented clients' progress and reported any changes in health or behavior to the appropriate healthcare professionals
- Built trusting relationships with clients and their families, establishing rapport and communication to ensure the highest level of care and support
- Participated in ongoing training and education to stay current on best practices in home health care and enhance skills in providing exemplary care to clients
- Provided personalized home care services to elderly clients, including assistance with daily living activities, medication reminders, and transportation to medical appointments
Warehouse Packer
Amazon
09.2017 - 05.2021
- Followed all company policies and procedures to uphold compliance with safety regulations and product quality control
- Utilized scanning equipment to track inventory levels and prevent stock shortages
- Maintained a clean and organized warehouse environment to optimize workflow and safety
- Efficiently packed and labeled products according to customer orders to ensure accuracy and timely delivery
Welding Specialist
Tulsa Welding School
06.2019 - 01.2020
- Completed an intensive Welding Technology program at a vocational school, earning certifications in multiple welding processes such as flux-cored arc welding and oxyacetylene cutting
- Participated in real-world welding projects with industry partners to gain practical experience and enhance technical skills
- Received training in welding safety procedures and industry standards to ensure compliance in various work environments
Medical Assistant
Everest Institute
07.2013 - 07.2014
- Successfully completed coursework in medical terminology, anatomy and physiology, medical ethics, and medical law
- Demonstrated proficiency in electronic health records management and medical office procedures
- Developed excellent communication skills through interactions with patients, staff, and healthcare providers during clinical rotations
Education
Welding Specialist - Welding Technology
Tulsa Welding School
Houston, TX01.2020
Medical Assistant - undefined
Everest Institute
Houston, TX07.2014
GED - undefined
Picayune Memorial High School
Picayune, MS03.2010
Skills
- Customer Service
- Reliable
- Flexible
- Inbound Calling
- Ability To Multitask
- Adaptable
- Excellent Attention To Detail
- Punctual
Certification
- Nationally Registered & Certified Medical Assistant, National Association for Health Professionals, 07/01/23
- Welding Specialist
Timeline
Customer Care Agent (Remote)
Senture Teleperformance
11.2023 - 07.2024
Personal Care Assistant
Right At Home Health Care
03.2023 - 11.2023
Customer Care Representative
Dekalb County Public Works
09.2022 - 02.2023
Customer Service Representative
Exela Technologies
05.2022 - 09.2022
Amazon Delivery Driver
Bostwick Logistics
09.2021 - 01.2022
Welding Specialist
Tulsa Welding School
06.2019 - 01.2020
Home Health Aid
Star Home Health
08.2018 - 05.2021
Warehouse Packer
Amazon
09.2017 - 05.2021
Medical Assistant
Everest Institute
07.2013 - 07.2014
Medical Assistant - undefined
Everest Institute
GED - undefined
Picayune Memorial High School
Welding Specialist - Welding Technology
Tulsa Welding School
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