Dejano Joseph
Marietta
Summary
Experienced construction professional with strong track record of leading teams to achieve project goals on time and within budget. Skilled in site supervision, safety compliance, and resource management. Known for fostering collaboration and adapting to dynamic work environments. Reliable and focused on delivering high-quality results in every task.
Overview
8
8
years of professional experience
Work History
Co-Foreman
Aqua Guard
08.2021 - Current
- Installs structural jobs for customers that homes need structional support
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of home products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Reviewed project details to specify correct materials and equipment for job sites.
Maintenance Technician
Andretti Indoor Karting & Games
02.2019 - 08.2021
- Assisted with all shipping, receiving, and inventory organization operations
- Completed electrical work such as converting, installing and changing fixtures
- Provided maintenance by servicing coolers and refrigerators
- Helped to efficiently carryout all product loading and unloading tasks
- Operated tools and machinery safely and efficiently according to company protocol
- Scanned and tracked incoming and completed tickets
- Always adhere to health and safety rules and regulations
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
Labor Associate
Jovi Remodeling Services
05.2018 - 02.2019
- Responsible for assembling fittings and valves for installation
- Installed pipes and fixtures, such as sinks and toilets, for water, gas, steam, air or other liquids
- Installed heating and air-conditioning systems, including water heaters
- Assisted with mason and paint work
- Collaborated with team members to complete projects on time and within budget constraints.
- Installed and wired ceiling fans
- Provided excellent customer service during interactions with clients, leading to repeat business opportunities for the company.
- Created invoices for customers
- Operated various machinery and equipment safely, contributing to an accident-free work environment.
- Installed carpet, wood or tile flooring
- Demonstrated adaptability by quickly learning new tasks and taking on additional responsibilities as needed.
- Participated in regular safety meetings, staying informed of best practices and updates to company guidelines.
Customer Account Executive
Clear Harbor (Time Warner Cable)
11.2016 - 05.2018
- Consistently achieved brand productivity standards for shipment processing, replenishment, markdowns and merchandising through utilizing the company tools and resources.
- Educated and explained bill to subscribers
- Handled escalated calls and managed accounts
- Sold and suggested products to customers
- Supported, understood and adhered to company’s customer service policy and procedures.
- Handled bill inquiries and processed payments
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Collected and analyzed data to learn more about consumer behavior.
Education
Certificate - Refrigeration And Air Conditioning
Dominica State College
Roseau, Dominica06-2016
High School Diploma -
Goodwill Secondary School
Roseau, Dominica06-2013
Skills
- Excellent customer service skills
- Computer proficient (Microsoft office)
- Detailed and Organized
- Critical Thinker
- Time management
- Works well under pressure
- Common Core Knowledge
- Conflict Resolution Skills
- Verbal/Written Communication Skills
- Cash Handling Experience
- 2 years of warehouse and inventory experience
- 1 years of plumbing, electrical, flooring, and carpentry experience
- 3 years of customer service experience
- Experience with lifts, and pallet jack riders
- Client relations
- Customer assistance
- Technical support
- Sales training
Timeline
Co-Foreman
Aqua Guard
08.2021 - Current
Maintenance Technician
Andretti Indoor Karting & Games
02.2019 - 08.2021
Labor Associate
Jovi Remodeling Services
05.2018 - 02.2019
Customer Account Executive
Clear Harbor (Time Warner Cable)
11.2016 - 05.2018
Certificate - Refrigeration And Air Conditioning
Dominica State College
High School Diploma -
Goodwill Secondary School
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