Dekiah Nichols
Loganville
Summary
Driven Pharmacy Technician with just about two years of experience and success in working within fast-pace retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. I am looking to make a change from retail pharmacy to inpatient, in a hospital setting.
Overview
9
9
years of professional experience
Work History
Patient Access Associate
Piedmont HealthCare- East Side Campus
09.2025 - Current
- Streamlined patient registration processes, enhancing operational efficiency and reducing wait times.
- Coordinated insurance verification procedures, ensuring accurate patient information and coverage eligibility.
- Managed appointment scheduling, optimizing provider availability and improving patient access to services.
- Collaborated with clinical teams to resolve issues affecting patient flow, contributing to improved service delivery outcomes.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the outpatient hospital setting.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
Pharmacy Technician
Walgreens
09.2025 - Current
- Managed medication inventory and ensured accuracy in prescription fulfillment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Implemented workflow improvements to enhance pharmacy efficiency and customer service.
- Monitored patient profiles for drug interactions and allergies, ensuring safe medication use.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Eligibility Specialist
Knowledge Services/Maximus
02.2024 - 08.2025
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
Medication History Technician
Trinity Health
05.2023 - 09.2023
- Conducted thorough medication histories to ensure patient safety and treatment efficacy.
- Collaborated with healthcare teams to verify and document medication regimens.
- Streamlined medication reconciliation processes, enhancing accuracy and reducing discrepancies.
- Engaged in continuous learning through attending workshops and seminars, ensuring up-to-date knowledge of drug interactions and side effects.
- Reduced medication errors by conducting thorough interviews with patients and families to verify prescription medications, dosages, and frequencies.
- Expedited turnaround time for completion of medication reconciliations due to efficient multitasking capabilities.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Patient Registration Specialist
Trinity Health
09.2022 - 09.2023
- Collaborated with clinical staff to streamline patient check-in procedures, enhancing overall efficiency.
- Trained new team members on registration protocols and utilization of electronic health record systems.
- Developed and implemented strategies for improving patient flow during peak hours, reducing wait times.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Pharmacy Technician
Walgreens
07.2020 - 03.2022
- Collaborated with healthcare providers to resolve prescription-related issues effectively.
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and policies.
- Developed training materials for ongoing staff education on pharmacy best practices.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
Unit Secretary
Medical Behavioral Hospital Of Mishawaka
09.2016 - 12.2019
- Coordinated patient admissions and discharges, ensuring smooth transitions within the facility.
- Managed medical records and documentation, maintaining accuracy and confidentiality.
- Scheduled appointments for patients, optimizing staff availability and resources.
- Served as primary communication link between patients, families, and clinical staff.
- Monitored inventory of office supplies, initiating reorders to prevent shortages.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Nursing Assistant
Medical Behavioral Hospital of Mishawaka
09.2016 - 12.2019
- Assisted nursing staff in daily patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained patient hygiene and supported activities of daily living efficiently.
- Documented patient interactions and progress in electronic health records accurately.
- Maintained accurate patient records, documenting observations and changes in behavior.
- Enhanced communication between patients, families, and healthcare providers to ensure continuity of care.
- Conducted regular assessments to evaluate patient progress and adjust care plans accordingly.
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Enhanced patient care by conducting thorough psychiatric assessments and updating treatment plans accordingly.
- Created a sense of community among patients through organized activities and events that encouraged socialization and mutual support during treatment periods.
- Assisted in developing behavior modification plans that focused on promoting healthy coping mechanisms for patients with mental health challenges.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
Education
High School Diploma -
Washington High School
South Bend, IN01.2016
Skills
- Cash handling
- Office experience
- Pharmacy Technician Experience
- Vital Signs
- Receptionist
- Medical terminology
- Insurance Verification
- Patient Care
- Medical Records
- Phone etiquette
- Laundry
- Filing
- Microsoft Office
- English
- Medical office experience
- Administrative experience
- Health Careers
- Medical coding
- Customer Service Skills
- Typing
- Medical Billing
- Medical records
- Laboratory experience
- Paralegal experience
- Customer service
- HIPAA
- Data collection
- Sales
- Phone triage
- Organizational skills
- Data entry
- Medical Terminology
- Health information management
- ICD-10
- Microsoft Excel
- Powerpoint
- Cash register
- Senior care
- Experience Administering Injections
- EMR systems
- Computer skills
- Medical Office Experience
- Time management
- CPT coding
- Communication skills
- Vital signs
- Analysis skills
- Hospital experience
- Medical collection
- Billing
Timeline
Patient Access Associate
Piedmont HealthCare- East Side Campus
09.2025 - Current
Pharmacy Technician
Walgreens
09.2025 - Current
Eligibility Specialist
Knowledge Services/Maximus
02.2024 - 08.2025
Medication History Technician
Trinity Health
05.2023 - 09.2023
Patient Registration Specialist
Trinity Health
09.2022 - 09.2023
Pharmacy Technician
Walgreens
07.2020 - 03.2022
Unit Secretary
Medical Behavioral Hospital Of Mishawaka
09.2016 - 12.2019
Nursing Assistant
Medical Behavioral Hospital of Mishawaka
09.2016 - 12.2019
High School Diploma -
Washington High School
Additional Information
- Authorized to work in the US for any employer
- I've taken a Medical Terminology course as well as Introductions to Health Careers. I am CPR and CPI (training in crisis prevention). I currently have 2 years and 8 months of experience in Psych. I have about 5 years of experience in Customer Service. I work very well with others and alone. I am very self motivated as well as reliable. I work very well with computers, my typing speed averages about 45 words per minute. I have 7 years plus experience with Microsoft word, Excel, Outlook, Power points and some graphing skills. I am very out going and fast with learning. I love to take on challenges and set new goals for myself. My number one goal is to help others and make a difference.