Delaina Williams
Statesboro
Summary
U.S. Army Veteran with extensive experience in industrial maintenance and logistics. Demonstrated expertise in preventive maintenance, equipment inspections, and adherence to safety protocols, ensuring operational readiness and compliance. Proven track record of identifying issues and enhancing efficiency in high-tempo environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pearl Interactive Network
Atlanta
01.2021 - 01.2025
- Managed 80+ daily inbound calls, chats, and emails while troubleshooting customer issues and providing timely resolutions in a fast-paced environment
- Conducted 30+ outbound follow-ups daily to resolve service concerns, improve response times, and ensure customer satisfaction
- Applied strong communication, problem-solving, and technical support skills to resolve customer issues while adhering to company procedures and compliance standards
- Researched and resolved account, access, and system-related issues using multiple software platforms and internal systems
- Documented customer interactions, service requests, and case updates in ticketing systems to ensure accurate record-keeping and support for service delivery
- Prioritized tasks to consistently meet productivity, quality assurance, and service-level metrics, enhancing overall team performance
Cargo Specialist
U.S. Army
Newport News
01.2013 - 01.2017
- Supported operation, inspection, and maintenance of cargo handling equipment and transportation systems in high-tempo environments to ensure seamless logistics
- Supported team operations involving loading, unloading, securing, and transporting cargo while meeting strict deadlines and mission requirements
- Utilized technical manuals, operational procedures, and safety protocols to support daily logistics and cargo operations
- Performed equipment inspections and ensured operational readiness through routine checks and adherence to preventive maintenance procedures
- Operated safely within hazardous and physically demanding environments while maintaining 100% compliance with safety and operational standards
- Maintained accurate documentation, inventory records, and operational logs with zero compliance discrepancies during inspections and audits
- Reported equipment and operational issues to leadership, facilitating prompt resolutions and minimizing operational delays
Education
Cybersecurity Training and Technical Coursework -
Savannah Technical College
Savannah, GA05-2027
Automation And Robotics -
Savannah Technical College
Hinesville, GA06-2026
Skills
- Mechanical Troubleshooting
- Preventive Maintenance
- Equipment Inspection
- Safety Compliance
- Technical Documentation
- Customer engagement
- Systems Support
- Root Cause Analysis
- Team Collaboration
- Operational Support
- Industrial Safety Procedures
Certification
- C-2026 Electrical Systems Installation 1
- C-207 Programmable Controller Systems 1
- C-210 Mechanical Power Systems 1
- C-209 Pneumatic Systems 1
- C-202 Electric Motor Systems 1
- C-203 Variable Frequency Drive Systems
- C-202 Electric Motor Systems 1
- C-201 Electrical Systems 1
Timeline
Customer Service Representative
Pearl Interactive Network
01.2021 - 01.2025
Cargo Specialist
U.S. Army
01.2013 - 01.2017
Cybersecurity Training and Technical Coursework -
Savannah Technical College
Automation And Robotics -
Savannah Technical College