Summary
Overview
Work History
Education
Skills
Timeline
Generic

DELANDRA SEGAR

JONESBORO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Athena Farms Produce
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Delivery Driver / Supervisor

Bruce's Best
06.2015 - 03.2020
  • Monitored driver performance, providing constructive feedback for continuous improvement.
  • Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Managed inventory control processes to prevent product shortages or backorders during peak seasons.
  • Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.

Supervisor

Service Master
09.2011 - 02.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Customer Service Representative

Beavex
12.2004 - 08.2010
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School -

Notre Dame Catholic High School
Chicago, IL
01.1988

Skills

  • Customer engagement
  • Active listening
  • Analytical reasoning
  • Efficient data input
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Athena Farms Produce
05.2021 - Current

Delivery Driver / Supervisor

Bruce's Best
06.2015 - 03.2020

Supervisor

Service Master
09.2011 - 02.2018

Customer Service Representative

Beavex
12.2004 - 08.2010

High School -

Notre Dame Catholic High School

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DELANDRA SEGAR