Dynamic Crew Management Dispatcher at Norfolk Southern, adept at orchestrating complex railroad operations across the southern U.S. Proven track record in enhancing customer service and fostering teamwork. Skilled in multitasking and organization, ensuring efficient personnel management to meet operational demands. Committed to delivering exceptional results in high-pressure environments.
Diligent and confident with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Managed the personnel needed in operation of complex railroad operations throughout the southern United States. This involved all aspects of client / customer services.