Delicia Cooper Johnson
Johns Creek
Summary
Results-driven Finance and Accounting Manager with 10+ years of experience in payroll administration, financial reporting, and office operations across multiple industries. Proven success in recovering $15M+ in outstanding accounts, reducing bad debt by 87%, and streamlining billing, payroll, and compliance processes. Adept at leading cross-functional teams, improving efficiency, and driving financial accuracy. Skilled in Microsoft Office Suite, QuickBooks,Sage 50 accounting and ADP Workforce, Lyric HCM with a track record of optimizing workflows and strengthening client relationships.
Overview
21
21
years of professional experience
Work History
Finance and Accounting Manager
Resitech Industries, LLC
Duluth, GA
09.2022 - Current
- - Spearheaded collections, recovering $15M+ in outstanding accounts and reducing bad debt by 86.97%.
- Directed audits, ensuring compliance with regulatory standards and internal controls.
- - Revamped billing and invoicing procedures, reducing errors and accelerating processing times.
- - Implemented process improvements in accounts receivable/payable, boosting efficiency and accuracy.
- - Led company-wide overhaul of collection policies, improving cash flow and client retention.
- - Fostered a positive, collaborative workplace and mentored staff to enhance team performance.
Office Manager
Capella Cheese
Atlanta, GA
11.2021 - 09.2022
- - Managed payroll and timekeeping through QuickBooks Elite, ensuring 100% accuracy in payments.
- - Conducted weekly P&L analysis and labor cost evaluations, identifying budget optimization opportunities.
- - Prepared inventory cost reports, tracking overhead and utility expenses to control operating costs.
- - Oversaw revenue tracking and financial reporting to support executive decision-making.
- - Handled all state and federal compliance documentation for new hires.
Office Manager
American Insurance Brokers
Johns Creek, GA
06.2015 - 03.2020
- - Managed insurance claims for 1,000+ clients, ensuring accurate processing and resolution.
- - Negotiated settlements, identified fraudulent claims, and maintained compliance with regulations.
- - Streamlined accounts payable/receivable, processing commissions and monthly expenses.
- - Oversaw deposits, reconciliations, and prepared detailed quarterly/annual financial reports.
- - Enhanced client communication by drafting and distributing personalized correspondence.
Bookkeeper
Earth Fare
Atlanta, GA
12.2014 - 06.2015
- - Managed daily reconciliations, accounts receivable/payable, and payroll through ADP.
- - Led hiring, training and mentorship of store cashiers, ensuring smooth operations.
- - Supported HR functions including recruiting, onboarding, and maintaining employee records.
- - Coordinated office supply procurement and administrative support for store management.
Administrative Coordinator
Sprouts Farmers Market
Norcross, GA
06.2014 - 12.2014
- - Supported HR functions including recruiting, onboarding, and maintaining employee records.
- - Coordinated office supply procurement and administrative support for store management.
Customer Service Manager
Lowes Home Improvement
Mount Dora, FL
02.2005 - 06.2014
- - Played a key role in opening a new store, assisting with inventory setup and department organization.
- - Promoted due to strong performance and leadership, overseeing front-end operations and staff training.
Education
BBA - Accounting And Finance
DeVry University
Miramar, FL05-2006
A.S. - Business Administration
Lake Sumter State College
Leesburg, FL05-2004
Skills
- Payroll & Benefits Administration Accounts Receivable & Payable Collections & Reconciliation
- Financial Reporting & Analysis Bookkeeping Budgeting & Cost Control
- Insurance Claims Processing Compliance & Documentation Customer Relations
- Team Leadership Process Optimization Client Retention Strategies
- Tools: Microsoft Office Suite, QuickBooks, ADP, Sage , MOS
- ERP systems expertise
- Credit analysis
- Fixed asset management
- GAAP
- Auditing procedures
- Tax compliance
- Cost accounting
- Debt management
- IFRS expertise
- Investment management
- AP and AR management
- Bank account reconciliations
- Journal entries
- Staff training and development
- Collections
- General ledger accounting
- Invoicing
- Month-end reporting
- Recruitment and hiring
- Operations management
- Documentation
- General ledger management
- Staff management
- Account reconciliation
- Payroll management
- Financial statement presentations
- Project management
- Audit coordination
- Budget projections
- Financial auditing
- Payment collection
- Financial reporting
- Audits
- Statement review
- Financial data analysis
- Payroll administration
- Bookkeeping
- Tax preparation
- Forecasting
- Quickbooks
- Liens
Timeline
Finance and Accounting Manager
Resitech Industries, LLC
09.2022 - Current
Office Manager
Capella Cheese
11.2021 - 09.2022
Office Manager
American Insurance Brokers
06.2015 - 03.2020
Bookkeeper
Earth Fare
12.2014 - 06.2015
Administrative Coordinator
Sprouts Farmers Market
06.2014 - 12.2014
Customer Service Manager
Lowes Home Improvement
02.2005 - 06.2014
BBA - Accounting And Finance
DeVry University
A.S. - Business Administration
Lake Sumter State College
Professional Highlights
- - Collected $15M+ in outstanding accounts, significantly reducing company liabilities.
- - Revamped financial operations, optimizing payroll, bookkeeping, and compliance procedures.
- - Improved efficiency in claims processing, accounts management, and revenue tracking.
- - Demonstrated leadership in training, process improvement, and building client relationships.