DeLisa Santiago
Atlanta
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Press Break Operator
Lasertech Metal Works Inc.
06.2024 - Current
- Operated press brake machinery to produce precision metal components.
- Interpreted blueprints and technical drawings for accurate fabrication.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to improve production efficiency and workflow.
Tattoo Artist
Black Rabbit Collective
12.2019 - Current
- Designed custom tattoo artwork based on client consultations and preferences.
- Utilized various tattooing techniques to ensure high-quality results and client satisfaction.
- Maintained a clean and sterile workspace, adhering to health, safety regulations, and aftercare.
- Maintained professional relationships with tattoo shop and reoccurring clients to come home to after years of living out of state.
Shift Leader
Dunkin Donuts
11.2022 - 06.2024
- Supervised daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented inventory management practices to minimize waste and maintain stock levels.
- Resolved customer complaints effectively, fostering a positive dining experience for patrons.
Education
High School Diploma -
Milwaukee High School of The Arts
Milwaukee, WI06-2015
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Quality inspection
- Customer service focus
- Employee training
- Cash handling
- Workplace safety
Certification
- Certified Official Barista Training, Colectivo, 2018
Timeline
Press Break Operator
Lasertech Metal Works Inc.
06.2024 - Current
Shift Leader
Dunkin Donuts
11.2022 - 06.2024
Tattoo Artist
Black Rabbit Collective
12.2019 - Current
High School Diploma -
Milwaukee High School of The Arts