Delmys Pacheco Almaraz
Austell
Summary
Proven leader and efficient problem-solver, adept in shipping and receiving and customer service, honed at Thriftbooks. Enhanced workflow and reduced book processing errors through meticulous quality control, while mentoring staff at Mexico Lindo to improve service quality. Demonstrated exceptional leadership and team player attitude, driving productivity and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Receiver
Thriftbooks
07.2023 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Demonstrated adaptability to changes in job responsibilities due to fluctuating workload or staffing needs within the department.
- Reduced errors in book processing by implementing quality control measures and thorough inspections.
- Graded and received books according to company policy.
- Displayed strong problem-solving abilities when confronted with challenges or obstacles during daily tasks, effectively resolving issues in a timely fashion.
Head Hostess
Mexico Lindo
05.2022 - 01.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05.2023
Skills
- Shipping and receiving
- Customer Service
- Product Inspection
- Record preparation
- Leadership Qualities
- Sales experience
- Team player attitude
- Inventory Auditing
- Cycle counting
- Coachability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receiver
Thriftbooks
07.2023 - Current
Head Hostess
Mexico Lindo
05.2022 - 01.2023
High School Diploma -
Pebblebrook High School
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