Delonda Graham
Douglasville
Summary
Diligent Medical triage with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Clinical Allergy Specialist
Senta Partners
Atlanta, GA
07.2022 - 01.2026
- Conducted comprehensive patient assessments to determine allergy-related conditions and treatment plans.
- Collaborated with multidisciplinary teams to develop personalized care strategies for allergy management.
- Educated patients on allergen avoidance and effective management techniques to improve quality of life.
- Monitored patient progress, adjusting treatment protocols based on clinical outcomes and feedback.
- Educated patients and their families on allergen avoidance techniques, leading to decreased exposure and symptom flareups.
- Ordered skin prick, IgE RAST and other tests to isolate likely allergens.
Administrative Assistant
Aveanna Heathcare
Atlanta, GA
01.2019 - 07.2022
- Streamlined office operations by coordinating schedules and managing communication between departments.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Assisted in the preparation of reports and presentations.
- Managed inventory of office supplies, ensuring availability while adhering to budget constraints.
- Collaborated with healthcare teams to support patient care initiatives through effective administrative support activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Trained new administrative staff on company procedures and software systems, fostering a collaborative environment.
Customer Service Representative and Triage Nurse
Georgia Urology
Atlanta, GA
10.2014 - 11.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely follow-up.
- Managed appointment scheduling using electronic health record systems to streamline patient flow.
- Collaborated with medical staff to relay patient concerns and enhance service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Practical Nursing
ECPI University
Virginia Beach, VA12.2014
Associate - Medical Office Administration
Bluefield State College
Bluefield West Virginia05.2002
Skills
- Asthma management
- Allergic reaction management
- Clinical research
- Immunology
- Call center experience
- Computer proficiency
- Complaint handling
- Critical thinking
- Data entry
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
Timeline
Clinical Allergy Specialist
Senta Partners
07.2022 - 01.2026
Administrative Assistant
Aveanna Heathcare
01.2019 - 07.2022
Customer Service Representative and Triage Nurse
Georgia Urology
10.2014 - 11.2017
Diploma - Practical Nursing
ECPI University
Associate - Medical Office Administration
Bluefield State College