Demareo Wellington
IT Support Associate II
Douglasville
Summary
Dynamic IT Support Specialist with a proven track record at Amazon, excelling in user support and problem-solving. Expert in ticket management and Microsoft Windows, I enhanced operational efficiency by implementing preventive maintenance procedures and optimizing workflows, significantly improving customer satisfaction and minimizing downtime. A collaborative team player dedicated to excellence.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Language
Work History
IT Support Specialist
Amazon
04.2017 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
Fulfillment Associate
Amazon
10.2011 - 04.2017
- Followed safety protocols to minimize workplace accidents.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Education
Bachelor of Science - Network Engineering And Security Cisco Track
Western Governors University
Salt Lake City, UT 05.2001 -
Bachelor of Science - Recording Industry
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
Skills
Analytical thinking
User support
Decision-making
Customer service
Microsoft outlook
Customer service expert
Ticket management
Problem-solving
Microsoft windows and office
Multitasking Abilities
Teamwork and collaboration
Customer needs assessment
Self motivation
Accomplishments
- Best Employee in Building support award.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved building launch through effectively helping with equipment provisioning and set up. .
Certification
Comptia A+
Timeline
Linux Foundation
10-2024
Comptia A+
05-2024
IT Support Specialist
Amazon
04.2017 - Current
Fulfillment Associate
Amazon
10.2011 - 04.2017
Bachelor of Science - Network Engineering And Security Cisco Track
Western Governors University
05.2001 -
Bachelor of Science - Recording Industry
Middle Tennessee State University
05.2001 -
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