Demarques Coleman
Atlanta
Summary
Adept at enhancing member experiences and sales outcomes, I leveraged my expertise in community engagement and issue resolution at Riverside Epicenter to elevate service standards and foster robust relationships. My knack for membership promotions and team training significantly contributed to operational excellence, showcasing my blend of interpersonal and strategic skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Memebership Coordinator
Riverside Epicenter
04.2023 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Scheduled and assigned daily work and activities for team members.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Car Salesperson
Marietta Auto Sales
10.2023 - 02.2024
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Landscaper
Pro Landscape Services
06.2020 - 08.2023
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained gardening tools by replacing blades and fluids.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
Education
High School Diploma -
McEachern Highschool
Powder Springs, GA05-2023
Skills
- Verbal and written communication
- Community engagement
- Tour leadership
- Membership promotions
- Team Training
- Member service and support
- Relationship building
- Program improvement
- Meeting agendas and minutes
- Active member engagement
- Issue resolution
- Membership processing
Timeline
Car Salesperson
Marietta Auto Sales
10.2023 - 02.2024
Memebership Coordinator
Riverside Epicenter
04.2023 - Current
Landscaper
Pro Landscape Services
06.2020 - 08.2023
High School Diploma -
McEachern Highschool
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