Demerious Thomas
Morrow
Summary
Seasoned and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manager
DNJ Express Atl LLC
01.2020 - 11.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Quality Control Manager
MAC Deli Provisions
05.2014 - 01.2020
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
Supervisor/Regional Account Representative
Retail Concepts
01.2003 - 03.2014
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Frequently inspected production area to verify proper equipment operation.
Supervisor
Executive Movers
12.1999 - 01.2003
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Stephenson High School
Lithonia, GA06-1999
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Employee motivation
- Staff development
Timeline
Operations Manager
DNJ Express Atl LLC
01.2020 - 11.2024
Quality Control Manager
MAC Deli Provisions
05.2014 - 01.2020
Supervisor/Regional Account Representative
Retail Concepts
01.2003 - 03.2014
Supervisor
Executive Movers
12.1999 - 01.2003
High School Diploma -
Stephenson High School
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