Open To Work
DEMETRIA HARRISON
Powder Springs
Work Preference
Summary
Organized and results-driven professional in grants and contracts administration, skilled in client relationship management and team leadership. Demonstrates success in streamlining processes, enhancing compliance, and training personnel while achieving organizational goals and fostering customer loyalty.
Overview
19
19
years of professional experience
Work History
Grants and Contracts Administrator
University of Colorado/Aschutz Medical School
Aurora
08.2022 - Current
- Managed grants and contracts process, negotiated and administered sponsored programs, identified funding opportunities, and oversaw proposal preparation.
- Submitted grant proposals to secure funding for projects.; reviews and processes agreements (both financial and non-financial); negotiates contract terms
- Informed faculty and college personnel of special contractual requirements and trained university personnel on grants and contracts administration best practices.
SUPPLY CHAIN LOGISTICS COORDINATOR
Home Depot Corporate Office
Atlanta
01.2013 - 08.2022
- Successfully developed and maintained solid business relationships with vendors, Home Depot stores, and customers to gain incremental business.
- Facilitated communication between Home Depot vendors and over 1900 stores to ensure customer satisfaction. between Home Depot vendors and over 1900 stores to facilitate customer deliverables and satisfaction.
- Managed high volume of calls and emails to communicate delivery problems to store DCs and vendors for timely resolutions.
- Tracked inbound call logs for delivery issues and resolutions using ADMS system to enhance communication between stores and vendors.
- Demonstrated knowledge and understanding of H D policy to successfully resolve delivery issues to ensure revenue gains for Home Depot.
- Developed and executed contact strategy to optimize coverage and support for our overall Direct to customer delivery program.
- Explained product features and care instructions to customers to improve understanding and enhance customer satisfaction.
SMALL BUSINESS SPECIALIST
AT&T Small Business Care Alorica
Kennesaw
01.2010 - 01.2013
- Assisted small business customers with billing, technical and equipment issues.
- Processed payments, arranged payment plans, and made financial adjustments to streamline customer transactions.
- Resolved inquiries regarding account information, products and services, rates and policies to enhance customer understanding.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Achieved top 10% ranking among employees for resolving customer issues effectively.
- Created customer loyalty and referral program to incentivize repeat business and drive sales growth.
- Processed equipment orders and provided hands on training for customer online support.
- Interacted and communicated effectively cross-functionally with various levels of the organization.
- Utilized a warehouse management system to complete product receiving and create shipping notifications to the stores.
CLIENT SERVICE MANAGER
U.S. Census Bureau
Atlanta
01.2008 - 01.2010
- Providing excellent customer service and expert-level counsel to Home Depot managers and associates.
- Performed bi-weekly visits to assigned clients, identified and qualified prospects by telephone, cold calls, premise visits, and networking.
- Researched demographic statistics to accurately target customer base for client products, increasing potential sales opportunities.
- Developed and presented market research and advertising proposals to support client product.
- Implemented advertising programs that enhanced event awareness and participation.
- Handling incoming phone calls on Associate Relations concerns and policy interpretation, responding to written correspondence and escalated issues alongside typical case load.
- Managing case load from receipt through resolution, including any field investigation activities with confidentiality and a sense of urgency.
- Researching complex issues, conducting investigations to resolve and correct the issue, contacting the appropriate parties to communicate the resolution.
Education
Bachelor of Science (B.S.) - Psychology/ Business Administration
Oglethorpe University
Atlanta, GA12-2013
Skills
- Grant Negotiation
- Administrative Management
- Client management
- Needs Assessment
- Training Facilitation
- Crisis Management
- Time management
- Customer Service
- Relationship Building
- Team Leadership
- Goal-oriented focus
- Adaptability
- Persuasion
- Tenacity
- Willingness to learn
Timeline
Grants and Contracts Administrator
University of Colorado/Aschutz Medical School
08.2022 - Current
SUPPLY CHAIN LOGISTICS COORDINATOR
Home Depot Corporate Office
01.2013 - 08.2022
SMALL BUSINESS SPECIALIST
AT&T Small Business Care Alorica
01.2010 - 01.2013
CLIENT SERVICE MANAGER
U.S. Census Bureau
01.2008 - 01.2010
Bachelor of Science (B.S.) - Psychology/ Business Administration
Oglethorpe University