Demetria Macklin
Bonaire
Summary
Professional administrative specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.
Overview
5
5
years of professional experience
Work History
Administrative Support Assistant
Mercer University TRIO Programs
01.2024 - Current
- Designed and developed program marketing materials to enhance outreach and engagement.
- Captured and prepared detailed meeting minutes, ensuring accurate documentation of discussions and action items.
- Assisted in planning and facilitating community information workshops to educate and engage program participants.
- Processed and reconciled business credit card expenses, ensuring compliance with financial policies.
- Interviewed and hired student workers, ensuring seamless integration into the team.
- Organized and distributed promotional and giveaway items for events and outreach efforts.
- Utilized Microsoft Office suite to create reports, maintain spreadsheets, and develop presentations.
- Collaborated with cross-functional teams to streamline administrative processes and improve efficiency.
- Monitored deadlines closely and submitted required documentation punctually.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
Temporary Administrative Support Specialist
Mercer University TRIO Programs
06.2023 - 11.2023
- Provided essential administrative and operational support by actively participating in community events and coordinating logistical details.
- Assisted in workshops to aid participants in completing college admissions and financial aid requirements.
- Ensured compliance with federal regulations by meticulously maintaining participant records.
- Conducted data entry, file creation, and record maintenance in accordance with required programmatic standards.
- Collaborated with program team to streamline record-keeping processes, improving overall efficiency.
- Utilized Canva to create visually appealing digital designs, posters, flyers, and infographics for departmental events and initiatives.
- Demonstrated proficiency in graphic design principles to produce engaging and cohesive visual content.
Customer Service Representative
Chewy.com
01.2022 - 08.2022
- Provided exceptional customer service by promptly addressing inquiries, concerns, and issues via phone.
- Managed customer orders, including processing, tracking, and ensuring accurate and timely delivery.
- Acquired in-depth knowledge of wide range of pet products, enabling provision of personalized recommendations to customers.
- Resolved customer complaints and issues with focus on finding satisfactory solutions, fostering positive customer relationships.
- Managed high volume of customer interactions while maintaining high standard of service.
- Utilized various customer service software and platforms to track, document, and resolve customer inquiries.
Care Coordinator
Papa.com
09.2020 - 04.2021
- Coordinated and scheduled caregiver visits, ensuring alignment with clients' care plans and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date client records, documenting care plans, assessments, and any relevant changes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Participated in care conferences and meetings to discuss and enhance overall quality of client care.
Pharmacy Technician
Walgreens
10.2019 - 08.2020
- Processed and filled prescription orders accurately and efficiently through inbound calls, adhering to Walgreens' pharmacy guidelines.
- Conducted insurance verification to determine coverage, co-pays, and prior authorization requirements.
- Complied with regulatory requirements and company policies to maintain safe and compliant working environment.
- Demonstrated exceptional customer service skills, addressing inquiries, resolving issues, and providing positive experience for callers.
- Facilitated communication between prescribers and patients to ensure accurate and efficient prescription management.
Education
Associate of Arts - Psychology
Central Georgia Technical College
Macon, GA06-2026
High School Diploma -
Miami Central Senior High School
Miami, FL06.2016
Skills
- Data entry and record-keeping
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Collaborative teamwork
- File management and organization
- Creative problem-solving
- Cooperation with colleagues and cross-functional teams
- Understanding and adhering to privacy regulations
- Workflow optimization
- Effective communication (verbal and written)
- Creating visually appealing graphics and designs
- Invoice processing
- Document management
- Records management
- Meeting minute taking
Timeline
Administrative Support Assistant
Mercer University TRIO Programs
01.2024 - Current
Temporary Administrative Support Specialist
Mercer University TRIO Programs
06.2023 - 11.2023
Customer Service Representative
Chewy.com
01.2022 - 08.2022
Care Coordinator
Papa.com
09.2020 - 04.2021
Pharmacy Technician
Walgreens
10.2019 - 08.2020
Associate of Arts - Psychology
Central Georgia Technical College
High School Diploma -
Miami Central Senior High School
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