Demetrio Rios
Winterville,GA
Summary
Dynamic and adaptable professional with a strong background in customer service at Garfias Mexican Restaurant. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in cash handling and maintaining cleanliness, consistently recognized for fostering a positive atmosphere and supporting team performance during peak hours.
Overview
3
3
years of professional experience
Work History
Waiter
Garfias Mexican Restaurant
05.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining the cleanliness and organization of the dining area to enhance guest experience.
- Learned menu items and daily specials to effectively communicate recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Supported team members during busy shifts by assisting with table setup and service tasks.
- Adapted quickly to changing priorities in a fast-paced restaurant environment.
- Contributed to a positive atmosphere by engaging with guests and fostering friendly interactions.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in training new waitstaff, sharing best practices, and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Maintenance Assistant
IMI
05.2023 - 08.2023
- Collaborated with team members to complete scheduled maintenance tasks, enhancing workflow efficiency across departments.
- Maintained safety conditions and standards in the facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Executed tasks within time and budget constraints.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Maintained a clean and professional exterior environment by performing landscaping tasks to ensure the building’s appearance met professional standards.
Employee
La Michocana
01.2023 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer service, fostering positive guest experiences and encouraging repeat visits.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Managed long lines of waiting customers by keeping a calm demeanor under pressure.
- Collaborated with team members to optimize customer flow during peak hours, minimizing wait times.
- Demonstrated excellent problem-solving skills when addressing customer concerns or complaints, resulting in satisfied patrons.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Greeted incoming customers and provided reliable, friendly customer service.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Oglethorpe County High School
Lexington05.2024
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Cash handling
- Decision-making
- Safe food handling
- Complaint resolution
- Team player
- Adaptable and flexible
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waiter
Garfias Mexican Restaurant
05.2023 - Current
Maintenance Assistant
IMI
05.2023 - 08.2023
Employee
La Michocana
01.2023 - 05.2023
High School Diploma -
Oglethorpe County High School