Demetris Graham
Savannah
Summary
Dynamic and passionate professional with extensive experience in operational management and team leadership. Skilled in staff training and development, with a focus on improving performance and achieving company goals through exposure to high-energy engagement and team motivation. Ready to leverage expertise to enhance efficiency and drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Walmart
Savannah, GA
03.2022 - 02.2026
- Oversaw daily operational activities to enhance efficiency and service quality.
- Developed and implemented training programs for staff to improve performance and safety compliance.
- Monitored key performance indicators, ensuring adherence to company standards and policies.
- Conducted regular audits of operations, identifying areas for process improvements and compliance enhancements.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Trained and mentored team members, enhancing overall performance and productivity.
- Developed strategic plans to optimize workflow and increase operational efficiency.
- Analyzed performance metrics, identifying areas for improvement in service delivery.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Improved employee productivity through effective training programs and performance evaluations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Representative
AT&T
Hattiesburg, MS
10.2019 - 03.2022
- Developed and maintained strong customer relationships to enhance sales opportunities.
- Conducted product demonstrations, effectively showcasing features and benefits to clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Back Office Leader
Best Buy Inc
Hattiesburg, MS
10.2013 - 08.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained new team members on systems and best practices for customer engagement.
- Collaborated with cross-functional teams to address and resolve escalated issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
University of Southern Mississippi
Hattiesburg, MSSkills
- Operational effectiveness
- Warehouse management
- Cross-functional coordination
- Proficient in team collaboration
- Time management
- Effective multitasking
- Team leadership
- Staff training/development
- Task prioritization
- Conflict resolution
- Project management
- Quality assurance
- Employee motivation & development
Accomplishments
- Achieved "Imports DC of the Year" for 2023, 2024, and 2025 by having top ranking KPI's in the imports network with focuses on team collaboration, safety, accuracy, efficiency when servicing the customer.
- Achieved >50% faster unloading on high-sortation through effectively helping with conveyor-system unloading processes.
- Supervised team of 70-90 staff members during high peak time of operations.
Certification
- PMP - Project Management Professional (Inprogress)
Timeline
Area Manager of Operations
Walmart
03.2022 - 02.2026
Sales Representative
AT&T
10.2019 - 03.2022
Back Office Leader
Best Buy Inc
10.2013 - 08.2019
University of Southern Mississippi