Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Demetrius Heard

Atlanta

Summary

Dynamic professional with extensive experience in multiple work environments, excelling in vehicle diagnostics and tire rotation. Proven track record in operations management and employee training, enhancing safety and efficiency. Recognized for implementing cost-saving measures and improving customer satisfaction through effective team leadership and innovative merchandising strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Service Technician

Goodyear Auto Service Center
Atlanta
06.2024 - Current
  • Assessed tire rotation necessity based on mileage readings from tread depth gauges.
  • Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
  • Adhered to safety protocols while performing all tasks on-site.

Yard Jockey

XPO Logistics
09.2022 - 01.2024
  • Improved yard efficiency by effectively managing trailer movements and ensuring proper placement.
  • Enhanced safety standards by conducting pre-operational equipment inspections and reporting any issues.
  • Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.


Forklift Operator

DHL Supply Chain
12.2020 - 04.2022
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.

Dockworker

FedEx Freight
10.2016 - 06.2019
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Streamlined loading and unloading processes for faster turnaround times on shipments.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Store Manager

City Gear LLC
02.2011 - 08.2016
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Skills

  • Safety
  • Dock Operations
  • Heavy Equipment Operation
  • Time management
  • POS Systems
  • Payroll Management
  • Shift Scheduling
  • Tire rotation
  • Operations Management
  • Employee Training
  • Store Merchandising
  • Retail Inventory Management
  • Vehicle diagnostics

Certification

Forklift, Yard Jockey

Timeline

General Service Technician

Goodyear Auto Service Center
06.2024 - Current

Yard Jockey

XPO Logistics
09.2022 - 01.2024

Forklift Operator

DHL Supply Chain
12.2020 - 04.2022

Dockworker

FedEx Freight
10.2016 - 06.2019

Store Manager

City Gear LLC
02.2011 - 08.2016

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Demetrius Heard