DeMia Jordan
Atlanta
Summary
Talented and driven Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
CharterUP
01.2024 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by 10% within ramp-up period by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling.
- Met monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Account Executive
Cloud Technologies
01.2023 - Current
- Consistently achieved and surpassed sales targets, resulting in recognition as the top sales representative for 3 consecutive quarters.
- Built and maintained strong relationships with clients through proactive communication, product demonstrations, and effective after-sales support.
- Conducted product training sessions for clients, educating them on product features and benefits to drive adoption and usage.
- Utilized CRM system to track sales activities, manage leads, and forecast sales projections accurately.
- Collaborated with the marketing team to develop and execute targeted marketing campaigns, resulting in increased brand awareness and lead generation.
- Met and exceeded daily, weekly, and monthly KPIs such as 100+ inbound and outbound calls per day, over 10 opportunities per week, and 7 or more closed accounts per month.
- Amidst a hiring freeze and budget restrictions, managed to increase productivity by 15%, saving the company an additional $20,000.
Senior Mobile Expert
T-Mobile USA
01.2021 - 12.2022
- An expert level knowledge of the organization, products, and/or services is expected
- Established financial difficulties and assist account holders to manage their repayment
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor Of Arts - Business Administration in Management
Fort Valley State University
Fort Valley, GA05.2020
Skills
- Salesforce
- Slack
- Google Suites
- CoachRail
- Outreach
- Microsoft Office
Timeline
Inside Sales Representative
CharterUP
01.2024 - Current
Account Executive
Cloud Technologies
01.2023 - Current
Senior Mobile Expert
T-Mobile USA
01.2021 - 12.2022
Bachelor Of Arts - Business Administration in Management
Fort Valley State University
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