DEMITRI NADER
Decatur
Summary
Dependable teammate seeking an opportunity to expand skills and contribute to company success. Hardworking, ethical, punctual, and always willing to embrace new challenges. I adapt quickly to new environments and policy changes as times continue to prove to be unpredictable. I strive to provide a positive interaction with both clients and team members, aiming for professional growth, & outstanding customer service in any work environment.
Overview
7
7
years of professional experience
Work History
Universal Banker
Truist Bank
02.2024 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
Senior Relationship Banker
First Horizon Bank
01.2022 - 01.2024
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Educated clients on options for managing their finances by leveraging technology, tools, and bank resources.
- Analyzed customers' financial information to deliver personalized account guidance.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
TELLER
PNC Bank
01.2018 - 01.2022
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
Education
BA Fine Arts Program -
Albany State University
Albany, GASkills
- Loss Prevention
- Business Development
- Client Relations
- Strategic Planning
- Database Management
- Marketing & Sales
- Financial Planning
- Financial product knowledge
References
- PNC Branch Manager, Linda Hughes, (770)-473-3041, Linda.hughes@pnc.com
- First Horizon Branch Manager, Davion Butler, (804)-869-8405
Timeline
Universal Banker
Truist Bank
02.2024 - Current
Senior Relationship Banker
First Horizon Bank
01.2022 - 01.2024
TELLER
PNC Bank
01.2018 - 01.2022
BA Fine Arts Program -
Albany State University
Similar Profiles
Okienna EdwardsOkienna Edwards
Universal Banker - Teller at Truist BankUniversal Banker - Teller at Truist Bank
Gemera RoycroftGemera Roycroft
Retail Relationship Banker at Truist BankRetail Relationship Banker at Truist Bank
Madelyn TaverasMadelyn Taveras
WP Transitions Support Specialist II at Truist BankWP Transitions Support Specialist II at Truist Bank