Demitria A. Brown
Columbus,GA
Summary
Highly motivated and results-driven training professional with over 20 years of experience in customer-focused environments and more than 3 years leading instructional programs seeks to contribute to Shell Mobility & Convenience as a Field Trainer. I aim to leverage my expertise in coaching, operational training, curriculum delivery, and team performance to support the development of high-performing store teams, strengthen operational consistency, and enhance customer experience across all locations. Committed to delivering high-quality, hands-on training while demonstrating professionalism, collaboration, and strong people-focused leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TG&E Trainer Lead
Anthem
Columbus, GA
10.2024 - 12.2025
- Develop and implement team training programs.
- Provide input to assist in resolving associate issues.
- Contribute feedback for annual associate evaluations.
- Serve as backup to the manager for project supervision and team oversight.
- Assist in budget preparation and management of budget usage.
- Handle escalated questions and issues.
- Facilitate performance-based learning events.
- Identify opportunities for and deliver synchronous virtual learning events.
- Employ rapid course development methodologies to meet client needs quickly.
- Manage classroom dynamics effectively.
- Attend professional development and job training for career and job growth.
- Update technical skills through live work processing.
- Identify client training needs, develop service level agreements, obtain client approval, and prepare requisite training.
- Measure and track learner and client satisfaction.
- Facilitate training across multiple platforms.
- Support PMO and non-PMO projects as a Training Subject Matter Expert.
- Establish and maintain client relationships to support training initiatives.
- Mentor trainers and training specialists through formal and informal feedback.
- Plan, coordinate, and facilitate Train the Trainer sessions as directed by management.
- Travels to train all FHPS regions
- Trained and mentored over 100 new personnel hired to fulfill various roles.
TG&E Team Trainer
Anthem
10.2021 - 11.2024
- Facilitates learning virtually in a classroom setting
- Exercises classroom management
- Identifies client training needs
- Measures, tracks and evaluates learner and client satisfaction
- Understands and works all functions of Streamline system
- Processes claims
- Travels to train all FHPS regions
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring to 75%.
Customer Service Representative III-Multi
Anthem
04.2015 - 10.2021
- Responds to customer questions via telephone
- Analyzes problems providing information and solutions
- Thoroughly documenting inquiries
- Research and analyze data, Provide accurate and friendly service
- Correspondence and Availity (answers provider web questions)
- Handles Supervisor call backs
- Processes claims
- Coordination of Benefits queue
- Assists with multi-state calls for New York migration
- Train new Customer Service Representatives
- Side-by-side training with Customer Service Representatives
- Open season field service
- Peer to Peer (call coaching team)
- Assists with Special Inquiry Representative responsibilities
Office Assistant
Georgia Home Health
Columbus, GA
05.2012 - 12.2014
- Prepare and process physician’s orders
- Data entry
- Maintain and organize supplies
- Enter payroll
- Other administrative duties
Education
Associate of Applied Science - Medical Office Administration
Sawyer College
Skills
- Microsoft Office (Word, Excel, Access, Power Point)
- Records Management
- Office Management
- Medical Terminology
- Magic Certified through Communico
Certification
- MAGIC Certified Trainer, Communico
Timeline
TG&E Trainer Lead
Anthem
10.2024 - 12.2025
TG&E Team Trainer
Anthem
10.2021 - 11.2024
Customer Service Representative III-Multi
Anthem
04.2015 - 10.2021
Office Assistant
Georgia Home Health
05.2012 - 12.2014
Associate of Applied Science - Medical Office Administration
Sawyer College