De'Naisha Hampton
Customer Service
Marietta
Summary
Dynamic customer service professional with a proven track record at Spur Staffing, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective communication and empathy, while leveraging CRM tools to resolve conflicts. Committed to fostering team development and driving quality improvements in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spur Staffing
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Field Support Representative
Redbox
06.2021 - 12.2023
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Team Leader
Chic-Fil-A
07.2018 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
High School Diploma -
South Cobb
Austell,Ga 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Customer satisfaction measurement
Customer relationship management (CRM)
Relationship building
Follow-up skills
Payment processing
Microsoft PowerPoint
Quality control
Critical thinking
Timeline
Customer Service Representative
Spur Staffing
01.2024 - Current
Field Support Representative
Redbox
06.2021 - 12.2023
Team Leader
Chic-Fil-A
07.2018 - 08.2021
High School Diploma -
South Cobb
05.2001 -
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