Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deneen Johnson

Marietta

Summary

Compliance professional with expertise in regulatory adherence and risk management. Proven ability to develop and implement compliance programs aligned with industry standards. Strong focus on team collaboration and results-driven outcomes. Skilled in policy development, auditing, and problem-solving to maintain organizational integrity.

Overview

23
23
years of professional experience

Work History

Compliance Specialist

Equity Prime Mortgage
02.2024 - Current
  • Ensure mortgage brokerage operations comply with federal, state, and local regulatory standards, as well as internal policies
  • Develop and update compliance policies and procedures in response to regulatory changes and organizational needs
  • Prepare comprehensive compliance reports for management, regulators, and auditors
  • Investigate and resolve compliance-related customer complaints promptly and effectively
  • Conduct training sessions for new hires, including an overview of broker packages offered by EPM
  • Oversee onboarding and renewal of brokers, ensuring timely submission of required documentation
  • Navigate the VA portal to support compliance and broker management activities
  • Suspend brokers due for renewal in accordance with company protocols and regulatory requirements
  • Collect and organize documentation for multi-state audits to ensure timely and accurate submissions
  • Collaborate cross-functionally to maintain compliance awareness and implement best practices
  • Stay current with changes in mortgage regulations and industry trends to proactively update policies


Set Team Member

PL Marketing
04.2017 - 02.2024
  • Dedicated team member with a strong background in executing store resets to enhance product placement and maximize profitability.
  • Execute store resets using marketing planograms to boost profits.
  • Assist customers with the new store layout, explain changes, and help them find products.
  • Complete daily paperwork for billing, mileage, and reset guidelines.
  • Maintain a personal vehicle for work with proper insurance and a clean driving record, track mileage for allowance.
  • Assist in mapping stores prior to reset.
  • Maintained accurate records of resets and related tasks.
  • Assist in opening brand-new stores from beginning to end.

Scheduling Coordinator

BPG Home Inspections
09.2015 - 04.2017
  • Over 2 years working as a Scheduling Coordinator demonstrating ability to schedule effectively and coordinate multiple schedules.
  • Over 2 years of experience as a Scheduling Coordinator.
  • Effectively schedule and coordinate multiple appointments.
  • Deliver exceptional customer service and resolve disputes.
  • Process credit card and check payments.
  • Answer questions from customers and real estate agents before service calls.
  • Act as a liaison between customers, service providers, and internal teams.
  • Maintain accurate records of schedules and customer interactions.
  • Address scheduling conflicts and find suitable solutions.
  • Coordinate with subcontractors for additional home inspection products.

Underwriting Assistant

Crescent Mortgage Company
02.2012 - 08.2015
  • Assist Underwriters and Underwriting Department to expedite the flow of loans for release to the Closing Department.
  • UW point of contact for all internal communications (from Closing, Post-closing & Account Managers).
  • Review each file in line for assigned UW to clear as many conditions as possible within Assistant Underwriter's sign off level of authority.
  • Order Mortgage Insurance and Mortgage Insurance transfers when applicable.
  • Update file for the following changes: loan amount, rate, PITI & cash to close.
  • Analyze address discrepancies (legal vs. USPS address).
  • Manage pipeline (HMDA requirements).
  • Review each loan to determine if property is subject to current disaster policy requirements.

Advertising Sales Associate

Condé Nast Publications
07.2008 - 11.2011
  • Support 3 Southeast Account Managers for The New Yorker, Allure and Bon Appétit. Manage sales contracts to ensure sales quotas are met while maximizing company profitability and market share.
  • Identified revenue opportunities from competitor spending and current advertising commitments.
  • Compiled Request for Proposal (RFP) Reports detailing demographic targets for Account Managers.
  • Ordered promotional gifts and marketing items for advertising clients.
  • Assisted with administrative tasks such as travel arrangements and itinerary logging for Account Managers.

Sr. Loan Processor/Jr. Underwriter

BayRock Mortgage Corporation
07.2002 - 05.2008
  • Cleared approval conditions from Sr. Underwriter's approvals within Jr. Underwriter's sign off level of authority. Placed phone calls to brokers, loan offices, title companies, appraisers and employers to provide status update of loan decision and to advise of outstanding conditions required to further process the file.
  • Reviewed title reports for ownership details, liens, and property tax status.
  • Approved property insurance based on coverage and policy details.
  • Ensured compliance with HOPES and RESPA laws for interest rates, discount points, and closing costs.
  • Ordered field reviews and appraisals for property value confirmation.
  • Managed a pipeline of 50+ mortgage loans for various programs.
  • Obtained loan payoffs, mortgage histories, and verification documents.
  • Calculated income using check stubs, tax returns, and financial statements.
  • Verified income and employment prior to loan closing and fund disbursement.
  • Submitted loans for approval and ordered credit report supplements.
  • Requested subordination approval for secondary liens on properties.

Education

High School Diploma -

Albion Sr. High School
Albion, MI
05-1987

Skills

  • Proficient in Microsoft Outlook for managing calendars, emails, and meeting coordination
  • Strong scheduling skills with experience organizing appointments, travel, and team events
  • Experienced Administrative Assistant with a proven track record of supporting executive-level staff
  • Assisted in developing and executing marketing initiatives to support brand visibility
  • Knowledgeable in planogram creation and retail merchandising strategies
  • Committed to delivering exceptional customer service and maintaining positive client relationships
  • Skilled in Microsoft Access for data entry, database management, and report generation

Timeline

Compliance Specialist

Equity Prime Mortgage
02.2024 - Current

Set Team Member

PL Marketing
04.2017 - 02.2024

Scheduling Coordinator

BPG Home Inspections
09.2015 - 04.2017

Underwriting Assistant

Crescent Mortgage Company
02.2012 - 08.2015

Advertising Sales Associate

Condé Nast Publications
07.2008 - 11.2011

Sr. Loan Processor/Jr. Underwriter

BayRock Mortgage Corporation
07.2002 - 05.2008

High School Diploma -

Albion Sr. High School

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Deneen Johnson