Denekia L. Wiggins
Locust Grove
Summary
To join a company in a position that offers an opportunity for professional development and advancement.
Overview
21
21
years of professional experience
Work History
Restaurant General Manager
Spudz
06.2021 - Current
- Directed daily operations to optimize workflow and enhance team productivity.
- Implemented cost control measures, reducing operational expenses while maintaining service quality.
- Led staff recruitment, training, and development programs to build a high-performing team.
- Established and monitored performance metrics to ensure compliance with company standards.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
Lead Preschool Teacher
Strong Rock Christian School
06.2018 - 10.2023
- Developed and implemented age-appropriate curricula enhancing cognitive, social, and emotional development in preschool children.
- Managed classroom environments, ensuring safety standards while creating engaging learning spaces for children.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Facilitated parent-teacher conferences to discuss child progress, addressing concerns and promoting family engagement in education.
- Assessed student learning outcomes regularly, adjusting instructional strategies to meet diverse learning needs effectively.
Store Manager/Training Store Manager
CVS Pharmacy
01.2005 - 01.2018
- Lead others and work effectively with store associates; supervise, assign and direct activities of store staff.
- Maintain dual responsibility of Manager and Trainer 65/35
- Coach employees to improve and maximize performance, commitment to the company and commitment to quality and service.
- Develop short and long term staffing strategies based on assessment of staffing needs, labor budget, and labor costs.
- Train, develop and evaluate crew members, supervisors and Assistant Managers.
- Directed daily operations to optimize store performance and customer satisfaction.
- Analyze operating reports/documents and make recommendations on how to improve store performance and implement action plans.
- Manage interactions with outside vendors including ordering, verification and billing of merchandise.
- Managed scheduling to ensure adequate staffing levels during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Education
Master of Business Administration - Project Management
American Intercontinental University(AIU)
Atlanta, Georgia01.2008
Bachelor of Business Administration - Business Management
University of West Georgia
Carrollton, Georgia01.2002
Skills
- Business Management/P&L
- Sales/Sales Management
- Staff Supervision
- Customer Satisfaction
- Management Reports
- Inventory Control
- Corporate Policies
- Customer engagement
- Schedule coordination
- Point of sale (POS) system operation
PROFESSIONAL PROFILE
- Consistently received outstanding performance evaluations in all positions held.
- Strengths include excellent time management, leadership, interpersonal and problem-solving skills.
- Relates well to persons from multicultural backgrounds.
- Computer proficient, including Microsoft Word, Excel, PowerPoint.
PERSONAL
Available immediately with proper notice, salary negotiable. Willing to relocate/travel.
Timeline
Restaurant General Manager
Spudz
06.2021 - Current
Lead Preschool Teacher
Strong Rock Christian School
06.2018 - 10.2023
Store Manager/Training Store Manager
CVS Pharmacy
01.2005 - 01.2018
Bachelor of Business Administration - Business Management
University of West Georgia
Master of Business Administration - Project Management
American Intercontinental University(AIU)
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