Denesha Clark

• Assisted property owners in managing bookings, processing reservation changes, and resolving listing issues, achieving a 95% satisfaction rate.

Utilized Salesforce to track interactions, produce comprehensive reports, and enhance communication.

• Partnered with internal teams to implement process improvements, enhancing owner onboarding and reducing response times.

• Delivered clear and empathetic communication to address owner needs, fostering strong relationships and trust.

• Consistently exceeded performance metrics, including response time and issue resolution targets.

• Delivered exceptional customer support, resolving fraud-related issues and disputes with a 95% first-call resolution rate.

• Managed high volumes of customer interactions while maintaining professionalism and empathy.

• Utilized Salesforce to document case details, generate reports, and ensure accurate record-keeping.

Achieved high customer satisfaction rates through efficient resolution of fraud claims.

• Trained new hires on fraud detection protocols, reducing onboarding time by 15%.

• Provided personalized customer service to over 100 clients daily, resolving inquiries related to insurance coverage, benefits, and claims.

• Assisted clients in navigating insurance policies, ensuring clarity on enrollment guidelines and coverage options.

• Utilize Zendesk to track, manage, and resolve customer requests efficiently, improving case resolution time by 15%.

• Coordinated with internal teams to process policy changes, ensuring compliance with company and regulatory standards.

• Developed tailored proposals for clients, highlighting optimal coverage options to meet their specific needs.

• Trained new employees on customer service protocols and system usage, enhancing team productivity.

• Fulfilled high-volume orders efficiently, consistently meeting or exceeding daily productivity goals.

• Collaborated with team members to ensure accurate order fulfillment and timely delivery, contributing to a 94% on-time shipment rate.

• Maintained organization and safety in the warehouse, reducing workplace hazards and improving operational efficiency.

• Implemented effective inventory management techniques, minimizing discrepancies and product damage by 10%.

• Demonstrated adaptability and attention to detail in a fast-paced environment, ensuring customer satisfaction through accurate order processing.

• Packed merchandise accurately and efficiently, ensuring safe shipment and minimizing product damage.

• Collaborated with team members to streamline shipping processes, enhancing overall productivity.

• Maintained compliance with safety protocols, fostering a secure and efficient work environment.

• Developed strong attention to detail and problem-solving skills by managing high-volume shipments under tight deadlines.