Denesha Moss
Riverdale,GA
Summary
Certified Medical Assistant excited to advance career with a dynamic and expanding company. Passionate about utilizing skills and abilities to contribute to the team and deliver exceptional patient care. Self-starting attitude, eager to continuously learn and absorb new ideas and techniques from colleagues and providers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Primary Care Centers
05.2024 - 12.2024
- Documented patient vitals for assessment.
- Aided in ensuring thorough and efficient wellness exams and screenings.
- Handled lab requisition processing and urinalysis.
- Contacted patients regarding lab results and provided necessary referrals.
- Sent and tracked certified mailings to patients regarding lab results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Increased companies results notification from 3 months to 3-4 days, depending on lab tests ordered.
CNA
Ark Staffing Solutions
08.2022 - 10.2023
- Recorded detailed observations of resident behaviors.
- Coordinated trips for residents’ various appointments.
- Provided guidance to residents on basic grooming and housekeeping techniques.
- Maintained a secure environment through consistent monitoring.
- Ensured adherence to prescribed medication schedules.
- Advanced to leadership role as House Lead in 10/2022.
- Facilitated and tracked patient engagement during educational activities.
Medical Assistant
Concentra
04.2022 - 08.2022
- Handled acute care and injury assessment for newly afflicted employees.
- Prepare exam rooms for physical assessments.
- Administered specimen collection procedures for drug screens using various biological samples.
- Administered medications and vaccinations to patients.
- Ensured accurate dispensing of medications following physician instructions.
- Supported physician during minor suture procedures.
- Maintained cleanliness between patient visits.
- Processed 30+ drug screens per day increasing the flow of patients.
Medical Receptionist
Lifecycle OB/GYN
06.2020 - 03.2022
- Managed patient check-in and check-out processes efficiently.
- Verified insurance coverage alongside updating patient information.
- Managed multi-line phone system, scheduling patient appointments.
- Collect co-payments and maintain a daily count sheet.
- Addressed questions regarding insurance policies and associated costs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Patient Access Rep I (PRN)
Emory Decatur Hospital
08.2018 - 04.2019
- Triaged incoming patients and caregivers with attention to priority status.
- Managed insurance collection and verification through Availity, MEUPS, and various platforms.
- Verified and updated demographic details at the point of registration.
- Processed necessary forms for patient intake and release.
- Optimized patient-provider communication process.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Registered 50+ patients per shift adding to Revenues Cycles performance quotas.
Medical Assistant
Drs Lewin, Fagen & Lown
08.2008 - 11.2017
- Recorded patient vitals efficiently during clinical assessments.
- Maintained sterile conditions in all examination areas.
- Conducted ECGs and carried out chest x-rays as necessary.
- Coordinated specimen preparation for pick-up.
- Maintain inventory and order supplies as needed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Certificate - Medical Assistant
Branford Hall Career Institute
Bohemia, NY2008
Regents Diploma - General Studies
Brentwood High School
Brentwood, NY2006
Skills
- Management
- Problem solving
- Communication
- Leadership
- Greenway Suites/ Athena/ Allscripts/ eClinical/ Advanced MD
- Time Management
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- Healthcare software proficiency
Certification
- Breath Alcohol Technician
- Drug Screen Collector
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Primary Care Centers
05.2024 - 12.2024
CNA
Ark Staffing Solutions
08.2022 - 10.2023
Medical Assistant
Concentra
04.2022 - 08.2022
Medical Receptionist
Lifecycle OB/GYN
06.2020 - 03.2022
Patient Access Rep I (PRN)
Emory Decatur Hospital
08.2018 - 04.2019
Medical Assistant
Drs Lewin, Fagen & Lown
08.2008 - 11.2017
Certificate - Medical Assistant
Branford Hall Career Institute
Regents Diploma - General Studies
Brentwood High School
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