Denine Beal
Acworth
Summary
Attentive Optical Manager with 16 years of experience overseeing team in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, pricing and insurance coverage types with focus on maximizing sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Optician
New Look Vision
06.2022 - Current
- I have consistently demonstrated my proficiency in optical care, overseeing day-to-day operations, and ensuring an unparalleled patient experience
- I take pride in my ability to transcribe prescriptions accurately, provide expert advice to patients on lens types, styles, and frames, and stay abreast of the latest advancements in optical knowledge
- My commitment to excellence in patient care is reflected in our team's dedication to providing outstanding experiences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Sales Manager
My Eye Lab
05.2021 - 06.2022
- My leadership played a pivotal role in cultivating a positive and collaborative work environment, where my strategic vision and proactive engagement fostered a culture of continuous improvement.
- In this dynamic setting, I actively undertook a central role in training and developing associates, aiming to elevate their skill sets and enhance the overall efficiency and productivity of the team
- By aligning team members with strategic objectives and empowering them with the requisite skills, I played a crucial role in fortifying the organizational foundation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
Luxottica
02.2009 - 02.2020
- Starting as a Sales Associate, I rapidly progressed through the ranks, achieving remarkable sales milestones and representing the company at conferences and meetings
- I thrive in fast-paced, high-energy environments and have successfully managed multiple responsibilities, ensuring operational excellence and team success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of Applied Science - Psychology
Suffolk County Community College
Brentwood, NYEnrolled in Licensing Dispensing Optician (LDO)
Reynolds Community College
Richmond, VALicensed Health Insurance
Kaplan Financial Education
Fort Lauderdale, FL08.2024
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Sales expertise
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Customer Service
- Decision-Making
- Problem Resolution
Timeline
Optician
New Look Vision
06.2022 - Current
Sales Manager
My Eye Lab
05.2021 - 06.2022
Store Manager
Luxottica
02.2009 - 02.2020
Associate of Applied Science - Psychology
Suffolk County Community College
Enrolled in Licensing Dispensing Optician (LDO)
Reynolds Community College
Licensed Health Insurance
Kaplan Financial Education
Similar Profiles
Carol RodriguezCarol Rodriguez
Marketing Associate at Vision 2 VisionMarketing Associate at Vision 2 Vision
Jackelyn RendonJackelyn Rendon
Receptionist/Manager at Vida Vision/OB VisionReceptionist/Manager at Vida Vision/OB Vision
RUKSHAN RAMAKRISHNANRUKSHAN RAMAKRISHNAN
Sales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group CompanySales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group Company
Jared AllstonJared Allston
Sales Representative at Kimera VenturesSales Representative at Kimera Ventures
Bettie BroomBettie Broom
Warehouse Supervisor / Health and Safety Advisor at GLOCK Inc.Warehouse Supervisor / Health and Safety Advisor at GLOCK Inc.