Denise Brown
Locust Grove,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Insurance Follow-Up Specialist
Georgia Urology PA
05.2018 - Current
- Reviewed patient accounts and updated insurance information.
- Identified and corrected errors related to billing, coding, and reimbursement from insurance companies.
- Processed claims for payment according to established procedures.
- Researched and resolved insurance discrepancies for assigned accounts.
- Followed up with insurance carriers regarding claim status of unpaid or rejected claims.
- Assisted patients with inquiries regarding their medical bills.
- Worked collaboratively with other departments to ensure accurate follow-up processes were followed.
- Utilized multiple payer websites to obtain detailed information about benefit eligibility and coverage levels.
- Initiated appeals when necessary for denied or underpaid claims as required by contract guidelines.
- Provided training and guidance to new staff members as needed in regards to department policies and procedures.
- Managed over 30 calls per day regarding patient and insurance company inquiries.
Billing Specialist
Atlanta Physchotherapy
02.2017 - 04.2018
- Verified insurance coverage and identified third-party payers for billing purposes.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining necessary authorization numbers.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Billing Specialist
Peachtree Immediate Care
03.2015 - 01.2017
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
- Collected, posted and managed patient account payments.
Education
High School Diploma -
Paul Robeson
Brooklyn, NY05.1998
Skills
- Quality-Oriented Team Player Verbal and Written
- Communication Software Applications Proficiency Account
- Posting Bill Payment Billing and Invoicing Files and Records
- Management Error Revision Customer Contact Accounts
- Payable Discrepancy Resolution Decision Making
Timeline
Insurance Follow-Up Specialist
Georgia Urology PA
05.2018 - Current
Billing Specialist
Atlanta Physchotherapy
02.2017 - 04.2018
Billing Specialist
Peachtree Immediate Care
03.2015 - 01.2017
High School Diploma -
Paul Robeson
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