Summary
Overview
Work History
Education
Skills
Timeline
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Denise Calleja

Atlanta

Summary

Dynamic and results-driven professional with experience at Stord, excelling in dock operations and inventory management. Bilingual in Spanish and English, I leverage strong communication and organizational skills to enhance shipping efficiency. Proven track record in quality inspections and documentation, ensuring operational excellence and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Dock Clerk

Stord
Atlanta
11.2022 - Current
  • Led dock operations by coordinating incoming and outgoing shipments, ensuring timely and accurate processing.
  • Utilized Warehouse Management Systems (WMS) to track inventory, process orders, and update shipment statuses in real time.
  • Proficiently managed shipping documentation, reporting, and inventory logs using the Microsoft Office Suite (Excel, Word, Outlook).
  • Coordinated with warehouse and logistics teams to schedule and prioritize shipments.
  • Operated forklifts, pallet jacks, safely, and efficiently.
  • Maintained a clean, organized, and compliant dock environment to support operational excellence.
  • Conducted quality inspections of incoming and outgoing goods, identifying and resolving discrepancies quickly.

Customer Service

Fuerza Latina Inc
Mableton
08.2020 - 06.2022
  • Delivered exceptional service to customers via phone and in person, providing detailed information about products and services.
  • Maintained detailed records of customer interactions, complaints, inquiries, and resolutions.
  • Analyzed insurance policies to determine coverage for claims, and guided customers accordingly.
  • Resolved customer issues by ensuring timely, accurate adjustments, and service updates.
  • Processed payments, arranged billing, and promoted additional products and services to clients.

Warehouse Associate

Amazon
East Point
06.2019 - 04.2020
  • Efficiently picked, packed, and labeled orders to meet tight shipping deadlines.
  • Conducted quality control inspections on incoming and outgoing shipments.
  • Utilized RF scanners for inventory tracking and shipment verification.
  • Maintained clean and organized workspaces to enhance safety and productivity.

Order Picker

Integrated Merchandise Solutions(IMS)
Atlanta
11.2018 - 01.2019
  • Prepared, packed, and labeled shipments according to company specifications.
  • Operated warehouse equipment safely, and reported any violations to management.
  • Organized warehouse inventory to maximize floor space, and facilitate operations.
  • Utilized RF scanners to accurately pick and sort items, minimizing fulfillment errors.
  • Processed incoming shipments, and ensured accurate labeling for outbound packages.

Education

Diploma -

Westlake High School
Atlanta, GA
05.2018

Skills

  • Bilingual: Spanish and English
  • Communication Skills
  • Leadership Experience
  • Computer Skills
  • Organizational
  • Dock scheduling
  • Leadership Expirience

Timeline

Dock Clerk

Stord
11.2022 - Current

Customer Service

Fuerza Latina Inc
08.2020 - 06.2022

Warehouse Associate

Amazon
06.2019 - 04.2020

Order Picker

Integrated Merchandise Solutions(IMS)
11.2018 - 01.2019

Diploma -

Westlake High School

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Denise Calleja