Denise Lantigua
Albany
Summary
Dedicated Customer Support Specialist with 10+ years of experience delivering exceptional service across phone, email, and chat channels. Skilled in resolving customer issues efficiently, maintaining high satisfaction ratings, and using CRM tools to track and manage interactions. Proven ability to communicate clearly, remain calm under pressure, and build strong customer relationships. Tech-savvy, detail-oriented, and committed to improving the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Albany Area Primary Healthcare
Albany
02.2021 - 05.2025
- Provide timely and effective support to customers via phone, email, or chat.
- Resolve product or service issues, answer inquiries, and ensure customer satisfaction by delivering excellent service.
- Assist customers with technical issues related to software or hardware.
- Troubleshoot problems, guide users through solutions, and escalate complex issues to appropriate teams as needed.
- Supporting online customers with order tracking, returns, and payment issues.
- Communicate effectively via chat, email, or social platforms, ensuring a smooth and satisfying shopping experience.
Patient Access Specialist
Phoebe Putney Memorial Hospital
Albany
05.2015 - 01.2021
- Created multiple databases for patient appointments, medications and billing.
- Checked all data for accuracy and proper formatting.
- Maintained detailed patient records online and in-office.
Education
Bachelor of Arts - Health Services Administration Management
American InterContinental University
Atlanta, GA06-2025
High School Diploma -
Southwest Georgia Institute of Education
Albany, GA05-2016
Skills
- Computer literacy
- Troubleshooting
- Multitasking and prioritization
- Excel and Google Sheets proficiency
- Data entry and typing
- EClinicalWorks (ECW) expertise
- Patient data confidentiality
- Appointment scheduling and lab processing
- Clinical documentation support
- Electronic prescription management
Certification
- High School Diploma, 2016
- Certified-Bachelor of Healthcare Management Specialization in Health Services Administration Management, 2025
- Microsoft Word Certification, 2021
Languages
Spanish
Native/ Bilingual
Timeline
Customer Support Specialist
Albany Area Primary Healthcare
02.2021 - 05.2025
Patient Access Specialist
Phoebe Putney Memorial Hospital
05.2015 - 01.2021
Bachelor of Arts - Health Services Administration Management
American InterContinental University
High School Diploma -
Southwest Georgia Institute of Education
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