Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise Mays

Marietta

Summary

Dynamic case manager with a proven track record at Alexander & Shunnarah Trial Attorneys, adept in client advocacy and case documentation. Leveraged critical thinking and relationship-building skills to enhance client support strategies, achieving significant case resolutions. Excelled in fast-paced environments, consistently meeting and exceeding set objectives with a focus on impactful outcomes.

Overview

17
17
years of professional experience

Work History

Case Manager

Alexander & Shunnarah Trial Anttorneys
10.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Case Manager

Kenneth S. Nugent, P.C
05.2022 - 10.2024
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Managed cases from initiation to resolution.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Claims Adjuster

GEICO
06.2021 - 05.2022
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations to assess claims and determine liability.
  • Facilitated negotiations between involved parties to reach fair settlements.

Customer Lending Representative

Loan Depot
04.2020 - 07.2021


  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Processed and approved customer refinance applications, ensuring compliance with lending policies.
  • Applied extensive knowledge of lending processes to assess customer needs and provide tailored financial solutions.

Event Coordinator

Creative Design & Linen
11.2007 - 01.2020
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Education

Bachelor Of Arts - Biology

Bethune Cookman
Daytona, FL
05.2001

Skills

  • Problem-solving
  • Case management
  • Case documentation
  • Conflict resolution
  • Client advocacy
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Records management
  • Data entry and analysis
  • Case management tracking
  • Case needs assessment
  • Annual case reviews
  • Relationship building
  • Documentation and reporting

Languages

English
Full Professional

Timeline

Case Manager

Alexander & Shunnarah Trial Anttorneys
10.2024 - Current

Case Manager

Kenneth S. Nugent, P.C
05.2022 - 10.2024

Claims Adjuster

GEICO
06.2021 - 05.2022

Customer Lending Representative

Loan Depot
04.2020 - 07.2021

Event Coordinator

Creative Design & Linen
11.2007 - 01.2020

Bachelor Of Arts - Biology

Bethune Cookman
Denise Mays