Denise Mays
Marietta
Summary
Dynamic case manager with a proven track record at Alexander & Shunnarah Trial Attorneys, adept in client advocacy and case documentation. Leveraged critical thinking and relationship-building skills to enhance client support strategies, achieving significant case resolutions. Excelled in fast-paced environments, consistently meeting and exceeding set objectives with a focus on impactful outcomes.
Overview
17
17
years of professional experience
Work History
Case Manager
Alexander & Shunnarah Trial Anttorneys
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Case Manager
Kenneth S. Nugent, P.C
05.2022 - 10.2024
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Managed cases from initiation to resolution.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Claims Adjuster
GEICO
06.2021 - 05.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations to assess claims and determine liability.
- Facilitated negotiations between involved parties to reach fair settlements.
Customer Lending Representative
Loan Depot
04.2020 - 07.2021
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Processed and approved customer refinance applications, ensuring compliance with lending policies.
- Applied extensive knowledge of lending processes to assess customer needs and provide tailored financial solutions.
Event Coordinator
Creative Design & Linen
11.2007 - 01.2020
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Bachelor Of Arts - Biology
Bethune Cookman
Daytona, FL05.2001
Skills
- Problem-solving
- Case management
- Case documentation
- Conflict resolution
- Client advocacy
- Case planning
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Case management tracking
- Case needs assessment
- Annual case reviews
- Relationship building
- Documentation and reporting
Languages
English
Full Professional
Timeline
Case Manager
Alexander & Shunnarah Trial Anttorneys
10.2024 - Current
Case Manager
Kenneth S. Nugent, P.C
05.2022 - 10.2024
Claims Adjuster
GEICO
06.2021 - 05.2022
Customer Lending Representative
Loan Depot
04.2020 - 07.2021
Event Coordinator
Creative Design & Linen
11.2007 - 01.2020
Bachelor Of Arts - Biology
Bethune Cookman
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