Denise Mays
Valdosta
Summary
Dynamic Case Manager with a proven track record at Godsey Law Office, excelling in client advocacy and legal compliance. Skilled in developing tailored service plans and maintaining documentation accuracy, I foster strong relationships and ensure timely case progression. Recognized for enhancing communication and achieving high client satisfaction through effective needs assessments.
Overview
24
24
years of professional experience
Work History
Case Manager
Godsey Law Office
06.2024 - 10.2025
- Managed client case files to ensure compliance with legal procedures and documentation standards.
- Coordinated communication between clients, attorneys, and external agencies to facilitate case progression.
- Conducted thorough assessments of client needs to develop tailored service plans and support strategies.
- Updated and maintained case management software to track client interactions and progress effectively.
Case Manager
Kenneth S. Nugent P.C
05.2022 - 06.2024
- Assisted in preparing legal documents by compiling necessary information from clients and relevant sources.
- Monitored deadlines and scheduled appointments, ensuring timely follow-up on outstanding actions or requirements.
- Facilitated meetings with clients to discuss case updates, addressing concerns, and providing clarity on legal processes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Property and Casualty Insurance Agent
GEICO
04.2021 - 05.2022
- Developed tailored insurance solutions for clients, enhancing coverage while minimizing risks.
- Analyzed client needs to recommend appropriate property and casualty policies, ensuring compliance with regulations.
- Conducted thorough policy reviews to identify gaps in coverage, leading to improved customer satisfaction.
- Negotiated terms and rates with underwriters, securing cost-effective insurance options for clients.
- Streamlined the claims process by coordinating between clients and adjusters, reducing response times significantly.
- Educated clients on policy features and benefits, fostering informed decision-making and trust in services provided.
Customer Lending Representative
Loandepot
01.2015 - 04.2021
- Developed strong customer relationships through effective communication and problem-solving techniques.
- Executed daily operational tasks to ensure timely responses to client inquiries and requests.
- Trained junior representatives on product knowledge and customer service protocols, enhancing team efficiency.
- Analyzed customer feedback to identify trends, driving improvements in service delivery standards.
- Collaborated with cross-functional teams to streamline processes, resulting in optimized workflow efficiencies.
- Implemented new training programs that increased staff competency and reduced onboarding time for new hires.
- Mentored team members on best practices for handling complex customer issues, fostering a supportive work environment.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Administrative Assistant
Chatham County Housing Authority
08.2010 - 01.2015
- Managed scheduling and calendar coordination for executives, enhancing time management efficiency.
- Developed and maintained filing systems, ensuring prompt retrieval of documents.
- Assisted in preparation of reports and presentations, streamlining communication across departments.
- Coordinated travel arrangements and itineraries, optimizing logistics for business trips.
- Trained new hires on administrative protocols, fostering a collaborative team environment.
- Implemented process improvements in office operations, increasing overall productivity by reducing redundancies.
- Liaised with vendors and service providers to ensure timely procurement of office supplies and services.
- Conducted data entry and maintained databases with high accuracy, supporting informed decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Substitute Teacher
Baldwin County Board of Education
08.2001 - 08.2010
- Implemented lesson plans to support diverse learning styles and foster student engagement.
- Adapted instructional materials to meet the needs of various grade levels and subjects.
- Maintained classroom management, ensuring a positive and productive learning environment.
- Collaborated with teachers to develop effective strategies for student success and behavior improvement.
- Provided individualized support to students, addressing unique challenges and promoting academic growth.
- Facilitated communication between staff, parents, and administration regarding student performance and needs.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Education
Bachelor of Science - Biology
Bethune-Cookman University
Daytona Beach, FLSkills
- Case management
- Legal compliance
- Client advocacy
- Service plan development
- Documentation accuracy
- Needs assessment
- Progress tracking
- Relationship building
- Conflict resolution
- Customer service excellence
- Confidentiality maintenance
- Time management
- Active listening
- Case documentation
Languages
English
Native or Bilingual
Timeline
Case Manager
Godsey Law Office
06.2024 - 10.2025
Case Manager
Kenneth S. Nugent P.C
05.2022 - 06.2024
Property and Casualty Insurance Agent
GEICO
04.2021 - 05.2022
Customer Lending Representative
Loandepot
01.2015 - 04.2021
Administrative Assistant
Chatham County Housing Authority
08.2010 - 01.2015
Substitute Teacher
Baldwin County Board of Education
08.2001 - 08.2010
Bachelor of Science - Biology
Bethune-Cookman University