Denise Perra
Winder
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
30
30
years of professional experience
Work History
Receptionist
Pediatric Partners of Gwinnett
Loganville, GA
09.2025 - 06.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined office procedures, improving workflow efficiency and reducing wait times for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
B2B Customer Care Representative
Wayfair
Athens, GA
11.2024 - 07.2025
- Provide exceptional customer service to B2B clients, responding quickly and professionally to inquiries and resolving issues in a timely manner
- Demonstrated ability to handle multiple tasks simultaneously while maintaining excellent attention to detail
- Reviewed incoming emails from customers, responding promptly with relevant information
- Adhered to departmental policies and procedures when addressing customer concerns
Receptionist
Ellis Pain Center
Watkinsville, GA
07.2023 - 04.2024
- Handled cash and credit card payments
- Maintained confidentiality of sensitive information
- Verified patient demographics and insurance
- Collected patient balances
- Created detailed spreadsheet using Excel
- Prepared labels for the next days UDS
Receptionist
Cornerstone Pediatrics
Dacula, GA
02.2023 - 06.2023
- Answered calls and put messages in or transferred calls to proper extensions when needed
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and chairs
- Scheduled appointments and verified demographics as well as insurance
- Scanned documents into patient charts
- Checked office email as well as responding or notifying the staff when necessary
Patient Service Representative
Piedmont Orthopedics/OrthoAtlanta
Lawrenceville, GA
09.2018 - 09.2022
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Assisted in training new Patient Service Representatives in the phone room with scheduling and messages
- Scanned documents
Receptionist Coordinator
Hubbard Pediatrics
Loganville, GA
05.2018 - 08.2018
- Answer incoming calls and schedule appointments
- Verify insurance
- Collect payments
- Check office emails
- Scan documents into patient charts
Office Supervisor
Tri County Pediatrics
Stockbridge, GA
02.2008 - 05.2018
- Successfully supervised a team of 10+ employees in an office setting, ensuring tasks were completed efficiently and on time.
- Monitored compliance with safety regulations throughout the workplace.
- Maintained accurate records of employee attendance for payroll purposes.
- Resolved customer complaints or inquiries promptly with tactful communication skills.
- Drafted memos, letters, reports, and other documents as needed by the management team.
- Created effective strategies to increase employee morale within the office environment.
- Performed administrative duties such as scheduling meetings and appointments and maintaining calendars (employee and physicians).
- Ordering vaccines and office supplies.
- Credentialing for multiple doctors as well as getting their DEA's and State License updated.
Receptionist
Children First Pediatrics
Fayetteville, GA
10.2005 - 02.2008
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Posting charges
- Schedule appointments
Office Manager
Sugarloaf Pediatrics
Lawrenceville, GA
06.2001 - 06.2005
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Checking patients in/out
- Answering incoming phone calls
- Posting daily charges, filing claims as well as posting payments and EOB's
- I was responsible for setting up and organizing this new office
Receptionist
Tri County Pediatrics
Riverdale, GA
08.1996 - 05.2001
- Greeted visitors warmly
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols as well as scheduling appointments
- Posted charges
- Processing referrals to specialists
- Pulled charts as well as filing them back when done
Education
Vocational Diploma - Vocational
Morrow High School
Morrow06.1990
Skills
- Punctual and Reliable
- Organization skills
- Appointment Scheduling
- Call handling
- Customer service
- Teamwork and collaboration
Timeline
Receptionist
Pediatric Partners of Gwinnett
09.2025 - 06.2026
B2B Customer Care Representative
Wayfair
11.2024 - 07.2025
Receptionist
Ellis Pain Center
07.2023 - 04.2024
Receptionist
Cornerstone Pediatrics
02.2023 - 06.2023
Patient Service Representative
Piedmont Orthopedics/OrthoAtlanta
09.2018 - 09.2022
Receptionist Coordinator
Hubbard Pediatrics
05.2018 - 08.2018
Office Supervisor
Tri County Pediatrics
02.2008 - 05.2018
Receptionist
Children First Pediatrics
10.2005 - 02.2008
Office Manager
Sugarloaf Pediatrics
06.2001 - 06.2005
Receptionist
Tri County Pediatrics
08.1996 - 05.2001
Vocational Diploma - Vocational
Morrow High School