DENISE PRUITT
Duluth,GA
Summary
Experienced professional seeking an A+ position with a track record of effective leadership, strong administrative capabilities, exceptional communication skills, and excellent organizational abilities. Highly motivated, goal-oriented, and adept at engaging with clients across diverse environments. Proven ability to handle multiple tasks simultaneously while maintaining composure under pressure and meeting deadlines. Possesses an approachable and positive attitude combined with outstanding interpersonal skills that foster highly productive working relationships with clients, management, and staff.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
ASSURANT SPECIALTY PROPERTY
06.2017 - Current
- Managed multiple tasks including but not limited to loan reviews and call documentation while meeting required metrics.
- Served as subject matter expert on customer care procedures, responding to escalated calls and employing additional resources as needed.
- Maintained compliance for 8 years with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Validated documents in accordance with established client procedures and made necessary outbound calls to insurance agents or insurance carriers to ensure continuous coverage.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
P&C Sales Agent/ Office Manager
AMERICAN FAMILY INSURANCE
01.2016 - 01.2017
- Take Payments and allocate funds. Email and fax insurance certificates for clients.
- Provide underwriting and claims processing support. Serve as risk advisor.
- Maintain monthly account records.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Special Education Teacher
Department of Education
01.2008 - 01.2016
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Guest Services Agent/PBX Operator
The Chelsea Hotel, New York Hotel
01.2004 - 01.2007
- Engaged in resolving difficult situations through combination of listening and responding with care and concern.
- Highly organized, detail oriented self-motivation flexible, and able to work with and for multiple supervisors.
- Performed an array of administrative and support functions including credit reports, faxing, upkeep of Guestware, computer system, answering phone up to 10 lines.
- Interact with computer software such as, Guestware, Microsoft Office, Excel & Power Point.
- Ability to work under pressure and independently.
- Responsible for meeting and greeting hotel guest, assigning rooms, as well as savvy guest services.
- Responsible for a host of duties assigned.
Education
Bachelor of Science - Business Administration/Management, Early Childhood/Education
Medgar Evers College
Brooklyn, NY01.2007
Skills
- Proficient in Citrix and Oracle applications
- Claims management
- Workflow management
- Policy evaluation
- Data confidentiality
- Data entry accuracy
- Technical aptitude
- Collaborative teamwork
Certification
Claims Adjuster License
Timeline
Insurance Claims Specialist
ASSURANT SPECIALTY PROPERTY
06.2017 - Current
P&C Sales Agent/ Office Manager
AMERICAN FAMILY INSURANCE
01.2016 - 01.2017
Special Education Teacher
Department of Education
01.2008 - 01.2016
Guest Services Agent/PBX Operator
The Chelsea Hotel, New York Hotel
01.2004 - 01.2007
Bachelor of Science - Business Administration/Management, Early Childhood/Education
Medgar Evers College
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