Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Reid

Fairburn

Summary

Dynamic Airline Customer Service Agent with Delta Airlines, skilled in baggage handling and airport procedures. Known for exceptional communication and strong empathy, I effectively managed inventory and ensured safety during operations. Proven ability to problem-solve under pressure, enhancing efficiency and customer satisfaction in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Airline Customer Service Agent

Delta Airlines
07.2007 - Current

Ramp and

  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • AIC in Landside bagroom 2015-2017 and 2022-present
  • mission control functions/ upload
  • springshot upload
  • RTSM function/ upload
  • Checking in and out all equipment used for the daily bagroom function

Education

Associate of Science - Criminal Justice

Georgia Perimeter College
Decatur, GA
12-2009

Skills

  • Airport procedures
  • Strong empathy
  • Exceptional communication
  • Stress tolerance
  • Critical thinking
  • Microsoft office
  • Decision-making
  • Data entry
  • Problem-solving
  • Active listening
  • Baggage handling procedures

Timeline

Airline Customer Service Agent

Delta Airlines
07.2007 - Current

Associate of Science - Criminal Justice

Georgia Perimeter College
Denisha Reid