Denizer Oner
Fayetteville
Summary
Dedicated Customer Service Associate with proven skills in complaint resolution, product knowledge, and team collaboration. Committed to enhancing customer experiences and driving satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Lowe's
Fayetteville
10.2022 - Current
- Assisted customers with product inquiries and locating items in-store.
- Resolved customer complaints by providing effective solutions, enhancing customer satisfaction.
- Maintained product displays and ensured shelves were fully stocked.
- Collaborated with team members to streamline store operations and enhance overall customer service.
- Provided training support to new associates on store protocols and procedures.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention through targeted discount offerings, increasing repeat business.
- Experience with power equipment, such as a forklift
Education
GED -
Florida Virtual School
Orlando, FLSkills
- Customer service
- Complaint resolution
- Call handling
- Product knowledge
- Customer relationship management
- Team collaboration
- Inventory tracking
Timeline
Customer Service Associate
Lowe's
10.2022 - Current
GED -
Florida Virtual School