Dedicated and customer-oriented professional with over 40 years of experience in providing exceptional service and support. Proven track record of resolving customer issues promptly and effectively. Strong communication skills with the ability to empathize and establish strong rapport. Committed to maintain a high level of customer satisfaction and exceeding expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.