Dennis Rice
Sandy Springs
Summary
Flexible, results-oriented Manager offering focused leadership and general operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
21
21
years of professional experience
Work History
General Manager
Fifth Group Restaurants
03.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted in recruiting, hiring and training of team members.
- Voted Best New Restaurant by Eater 2024; Voted top 10 restaurant destination by AJC 2024; Voted Best Mediterranean by Atlantian 2024
General Manager
Eclipse Di Luna
03.2022 - 03.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. We beat 2019 and 2021 sales by double digits and have relentlessly worked to build our catering operations.
- Developed and implemented strategies to increase sales and profitability. I helped develop the 2023 weekly sales ideas for our brand.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic guests to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Restaurant Manager & General Manager
Marlow’s Tavern
04.2011 - 02.2022
- 9 years managing experience
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set schedules for 55 staff by planning and designating shifts and hours.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Verified accurate records and sufficient supplies by conducting Weekly inventories of food, beverages, glassware and other materials.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales. This is done through a daily food and beverage menu that is unique for each tavern.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Achieved highest employee retention rate in region.
Lead Server Trainer
Bahama Breeze Island Grill
04.2004 - 11.2010
- Taught staff how to deliver outstanding service to every customer.
- Evaluated skills assessment and observations to review effectiveness of training material.
Education
University of West Georgia
Carrollton, GA2001
Michael Coles School of Business
Kennesaw State University
Kennesaw, GA2002
Skills
- Performance improvement
- Marketing and advertising
- Budgeting
- Employee Retention
- Inventory management
- Operations management
- Employee Training
- Food Safety
References
Steve Nichols:
Executive Chef/Director of Culinary
Hoyles Kitchen + Bar
510-673-7810
Rick Blumberg:
General Manager Alma Cocina Buckhead
678-234-7780
Ryan Squires:
General Manager
404-273-0828
Timeline
General Manager
Fifth Group Restaurants
03.2024 - Current
General Manager
Eclipse Di Luna
03.2022 - 03.2024
Restaurant Manager & General Manager
Marlow’s Tavern
04.2011 - 02.2022
Lead Server Trainer
Bahama Breeze Island Grill
04.2004 - 11.2010
University of West Georgia
Michael Coles School of Business
Kennesaw State University
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