Dennis Sisson
Monroe
Summary
Highly experienced Operations Manager and talented leader with 39 years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing day to day operations in logistics, distribution, small package operations, transportation, dispatching and delivery. Extensive experience in hiring, training and developing a strong cohesive workforce and managing personnel while improving processes and increasing productivity. Bringing solid understanding of logistics trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach to the bottom line.
Overview
42
42
years of professional experience
Work History
Returns Supervisor
Venus Fashion
05.2021 - 11.2022
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Provided documentation and calculations to support inventory distribution decisions.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Increased productivity through streamlined processes and system efficiency.
- Unloaded, inspected and stored damaged and returned products.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Operations Manager
TForce Final Mile
05.2006 - 03.2020
- Developed and implemented daily operations plans such as delivery routes, distribution and employee assignment strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting distribution and production areas regularly.
- Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Developed and maintained constructive relationships with customers and vendors.
- Oversaw day-to-day operations, including supervising 60 person team across 3 sites.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
Terminal Manager
APX Logistics
02.2003 - 04.2006
- Monitored employee performance and productivity. Managed 100 management and staff personnel
- Managed operation and maintenance of 130,000 square foot facility. Relocated major hub facility within 5 month time-frame which included locating new facility, obtaining all new equipment for product processing and employee offices. Implementing move strategy and all aspects of restart of production in 4 day time period
- Responsible for dispatching of inbound and outbound trailers with multiple carriers that had nationwide destinations
- Directed and initiated investigations to resolve shipper or customer complaints and revised process to improve service, boosting customer service scores. Improved time on delivery and customer service from 84% to 97%
- Maintained composure and order when handling customer and employee injuries, incidents and accidents
- Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles
- Performed human resource-related tasks by interviewing and hiring and training new employees, performing payroll functions and evaluating drivers to improve company performance and efficiency
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages
- Planned freight loads and coordinated with drivers to ensure accurate, timely delivery of products
Operations Manager
Momentum Logistics
09.2000 - 01.2003
- Developed and implemented daily operations plans such as delivery routes, distribution and employee assignment strategies
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting distribution and production areas regularly
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained constructive client and vendor relationships. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Operations Supervisor
Momentum Logistics
03.1995 - 09.2000
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 30 member team
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Developed and deepened relationships with customers, vendors and internal stakeholders
- Monitored daily and weekly key performance indicators to maintain on-track status
- Motivated and trained employees to maximize team productivity
Route Driver
General Parcel Serivces/Momentum Logistics
09.1994 - 03.1995
- Responsible for delivery of business to business products on numerous routes
- Responsible for on time delivery
Supervisor
Danella Constructions
12.1980 - 08.1994
- Managed crew of 40 personnel in construction of underground utilities
- .Responsible for hiring and training of personnel
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Education
High School Diploma -
Fletcher Sr. High School
Neptune Beach, FL06.1974
Skills
- Operations management
- Supply chain distribution
- Cost reduction strategies
- Project Management
- New product introductions strategies
- Unsurpassed work ethic and leadership skills
- Superb time management and organizational skills
- Employee relations and conflict resolution
- Vendor sourcing
- Customer relations specialist
- Strategic and Work Flow Planning
Military Duty
Airmen First Class - US Air Force, Reese AFB Texas 1979 -1980
Timeline
Returns Supervisor
Venus Fashion
05.2021 - 11.2022
Operations Manager
TForce Final Mile
05.2006 - 03.2020
Terminal Manager
APX Logistics
02.2003 - 04.2006
Operations Manager
Momentum Logistics
09.2000 - 01.2003
Operations Supervisor
Momentum Logistics
03.1995 - 09.2000
Route Driver
General Parcel Serivces/Momentum Logistics
09.1994 - 03.1995
Supervisor
Danella Constructions
12.1980 - 08.1994
High School Diploma -
Fletcher Sr. High School
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