Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennis Wright

Madison

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever
Nashville
08.2021 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Provided top quality control and eliminated downtime to maximize revenue.

Residential Cleaner

Independent Contractor
Madison
01.2019 - 01.2020
  • Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
  • Swept, vacuumed, mopped and waxed floors.
  • Dusted furniture, fixtures and window sills.
  • Emptied trash cans and disposed of waste materials properly.
  • Cleaned refrigerator interiors and exteriors as instructed by homeowners.
  • Scrubbed sinks, tubs and showers to remove dirt build-up.
  • Adhered to safety procedures while working with hazardous chemicals and materials.
  • Respected customer's privacy while performing duties in their homes.
  • Provided excellent customer service at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.

School Custodian

A-Action Janitorial Services
Madison
01.2017 - 09.2018
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
  • Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
  • Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
  • Replenished restroom supplies such as soap, paper towels and toilet tissue.
  • Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.
  • Responded quickly to emergency situations such as fires or spills involving hazardous materials.
  • Reported any unsafe conditions found within the facility to appropriate personnel.
  • Notified supervisor of any maintenance needs identified while performing custodial duties.
  • Followed established health regulations regarding pest control measures in order to keep pests out of the facility.
  • Inspected playground equipment regularly for signs of damage or wear and tear.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Notified building managers about needed repairs to maintain public safety.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Followed company uniform, performance and security policies with every job.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Retail Sales Associate

Goodwill Industries Of Houston
Madison
07.2015 - 10.2015
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.

Community Work Volunteer

St. Paul Childcare Development
Madison
10.2013 - 07.2014
  • Assisted with organizing and conducting community events such as food drives, fundraisers, and health fairs.
  • Assisted with administrative tasks including filing paperwork, data entry, and answering phones.
  • Advised individuals seeking assistance from local service providers about available resources.
  • Maintained records of volunteer hours and donations received from various sources.
  • Helped coordinate clothing drives and donation centers providing free items to those in need.
  • Instilled values to help young people make ethical and moral choices.
  • Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.

Housekeeper

Wingate by Wyndham Hotel
Madison
10.2011 - 10.2012
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Ensured that all health standards were met during cleaning operations.

Commercial and Residential Cleaner

Madison Square duplexes LLC
Madison
09.2009 - 09.2010
  • Dusted surfaces such as window sills, ledges, wall hangings and furniture.
  • Sanitized kitchen areas including sinks, countertops and appliances.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Identified possible maintenance or safety issues and reported to supervisor and client.
  • Provided emergency cleaning services when required due to accidents or spills.

Retail Associate

Family Dollar
Madison
02.2008 - 08.2009
  • Greeted customers and provided excellent customer service.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Operated cash register to process payments from customers.
  • Resolved customer complaints in a professional manner.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Adhered to safety policies while handling hazardous materials or chemicals.

Education

Earned Certifications in Hotel & Lodging - Hospitality, Guestroom attendant / Front Desk Rep

American Hotel & Lodging Association
Washington, DC
11-2019

Skills

  • Customer Engagement
  • Order Fulfillment
  • Delivery Monitoring
  • Deliverables Coordination

Certification

  • I am a certified Guestroom Attendant and certified front desk Representative. Certified through the American Hotel & Lodging Association. ( November 2019):

Timeline

Customer Service Representative

Foundever
08.2021 - 06.2023

Residential Cleaner

Independent Contractor
01.2019 - 01.2020

School Custodian

A-Action Janitorial Services
01.2017 - 09.2018

Retail Sales Associate

Goodwill Industries Of Houston
07.2015 - 10.2015

Community Work Volunteer

St. Paul Childcare Development
10.2013 - 07.2014

Housekeeper

Wingate by Wyndham Hotel
10.2011 - 10.2012

Commercial and Residential Cleaner

Madison Square duplexes LLC
09.2009 - 09.2010

Retail Associate

Family Dollar
02.2008 - 08.2009

Earned Certifications in Hotel & Lodging - Hospitality, Guestroom attendant / Front Desk Rep

American Hotel & Lodging Association
  • I am a certified Guestroom Attendant and certified front desk Representative. Certified through the American Hotel & Lodging Association. ( November 2019):

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Dennis Wright