Dennon Charles
Decatur
Summary
Highly dedicated and punctual professional with a proven track record in fast-paced, physically-demanding environments. Demonstrates exceptional communication and customer service skills, with a history of surpassing productivity and service goals. Adept at enhancing customer satisfaction and streamlining operations, as evidenced by a successful tenure at Target. Excels in inventory management and POS systems, showcasing adaptability, meticulous product organization, and effective problem resolution. Committed to continuous improvement, team success, and delivering outstanding results through professionalism and attention to detail.
Overview
6
6
years of professional experience
Work History
General Merchandiser
Target
03.2023 - 06.2024
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Organized product displays according to company guidelines.
- Assisted customers with product selection and inquiries.
- Monitored and adjusted inventory levels for optimal stocking.
Front of House Employee
Chic-Fil-A
04.2020 - 10.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Processed payments accurately using cash registers and POS systems.
- Performed opening and closing duties including supply organization.
- Adhered to health code regulations in food and beverage handling.
- Assisted in training new front of house employees.
- Enforced safety protocols and resolved customer complaints professionally.
- Maintained focus on customer satisfaction while multitasking.
Front Desk Receptionist
Supreme Refinishing
08.2018 - 06.2020
- Resolved customer complaints and issues promptly following established protocols.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Performed data entry and maintained accurate customer records.
- Managed incoming and outgoing mail, courier services, and other correspondence.
- Maintained an organized reception area and attended to guests promptly.
- Responded to customer inquiries via phone, email, and in person.
Education
No Degree - Engineering (Pre-Engineering)
Georgia Gwinnett College
Lawrenceville, GA05.2027
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2023
Skills
Customer Service: Excellent communication, professionalism, dependability, problem resolution
Operations: Shipping and receiving, loading and unloading, inventory management, product display organization
Technical: POS systems, data entry, database management
Personal: Quick learner, attention to detail, adaptability
Timeline
General Merchandiser
Target
03.2023 - 06.2024
Front of House Employee
Chic-Fil-A
04.2020 - 10.2022
Front Desk Receptionist
Supreme Refinishing
08.2018 - 06.2020
No Degree - Engineering (Pre-Engineering)
Georgia Gwinnett College
High School Diploma -
Arabia Mountain High School
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