Denzil Mathis
DECATUR
Summary
I'm very energetic and dependable with passion for providing outstanding support in fast-paced environment. Whether it be assisting servers or running drinks, I am very proficient at it, providing a helping hand that makes the process that much easier. Having been trained for both serving and *some* bar at my other jobs, I can say in confidence that I would be a very good team member to have.
Overview
1
1
year of professional experience
Work History
To-go Specialist
Taco Mac
08.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Host
Fontaines Oyster House
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Host
Bad Daddy's Burger Bar
04.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Interdisciplinary Studies - Law
Georgia State University
Atlanta, GA05-2027
Skills
- Strong multitasking
- Customer service
- Phone etiquette
- Multitasking proficiency
- Quick learner
- Effective time management
- Team player mentality
- Flexibility
- Initiative-taking
- Exceptional communication
- Complaint resolution
- Professional appearance
Languages
Spanish
Limited Working
Timeline
To-go Specialist
Taco Mac
08.2024 - Current
Host
Bad Daddy's Burger Bar
04.2024 - 08.2024
Host
Fontaines Oyster House
12.2023 - Current
Bachelor of Interdisciplinary Studies - Law
Georgia State University
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