De'Qundra Stevens
Savannah
Summary
Detail-oriented Clinical Informatics Analyst with strong capabilities in data validation and performance metrics. Known for translating clinical requirements into actionable insights, fostering collaboration, and driving continuous improvement in healthcare delivery.
Overview
7
7
years of professional experience
Work History
Clinical Informatics Analyst
CenterWell Senior Primary Care
Savannah, GA
09.2023 - Current
- Perform quality data validation and surveillance across clinical systems (Epic, MEDITECH, Athena) to identify gaps in care, documentation deficiencies, and workflow breakdowns.
- Support registry and quality reporting initiatives by ensuring accurate data capture, abstraction, and submission readiness.
- Analyze clinical and operational data to identify trends, measure outcomes, and recommend process improvements to enhance care delivery and performance.
- Conduct concurrent and retrospective review of clinical documentation and EHR data to ensure accuracy, completeness, and alignment with quality and regulatory standards.
- Translate business and clinical requirements into functional specifications and workflow enhancements to support quality improvement initiatives.
- Developed and maintained data dashboards to support clinical decision-making and reporting needs.
Referral Manager
CenterWell Senior Primary Care
Savannah, GA
08.2022 - 09.2023
- Increased team productivity by 35% by redesigning workflows and implementing process improvements.
- Built and scaled referral operations in a new region, creating SOPs, KPIs, and performance tracking systems.
- Maintained 4-day order-to-schedule rate and 85% referral completion rate, exceeding organizational targets.
- Developed dashboards and reporting to monitor performance and identify improvement opportunities.
- Trained and coached providers and staff to improve process adherence and operational efficiency.
- Acted as a key liaison between providers and internal teams to resolve operational challenges.
- Analyzed workflow metrics to identify areas for process improvement and cost reduction.
Medical Office Manager
Memorial University Medical Center
Savannah, GA
04.2021 - 06.2022
- Oversaw daily operations of medical office, ensuring efficient workflow and patient satisfaction.
- Implemented electronic health record (EHR) system Epic, improving data accuracy and accessibility for staff.
- Coordinated with healthcare providers to ensure compliance with regulatory standards and best practices.
- Led clinic operations and implemented workflow improvements, increasing staff productivity by 30%.
- Improved billing accuracy and reduced claim denials through data analysis and compliance oversight
- Conducted regular audits of office procedures to identify areas for operational improvement and cost reduction.
Operations Manager
Gateway Behavioral Health Crisis Center
Brunswick, GA
05.2019 - 01.2021
- Managed staffing operations and scheduling for 24/7 services, ensuring full coverage.
- Improved patient satisfaction by 32% and reduced response times by 20% through operational improvements.
- Analyzed operational data to identify trends, drive improvements, and optimize resource allocation.
- Streamlined onboarding processes, reducing onboarding time by 15%.
- Used performance metrics to identify gaps and implement targeted improvements.
- Coordinated crisis intervention protocols, ensuring timely response and support for clients in need.
Health Informatics Specialist Intern
Saint Simons By-The-Sea
Saint Simons Island, GA
01.2020 - 06.2020
- Supported implementation of CareLogic EHR and transition to digital workflows.
- Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
- Streamlined data management for better decision-making by developing efficient clinical information workflows.
- Assisted in process design, training, and system optimization.
- Conducted data analysis to identify trends and support operational improvements
Education
Master of Science - Healthcare Informatics
Mercer University
Macon, GA05-2024
Bachelor of Arts - Bachelor of Business Healthcare Administration
The College of Coastal Georgia
Brunswick, GA12-2020
Skills
- Process Improvement & Workflow Design
- Data Analysis & Performance Metrics
- Operations Management
- KPI Development & Reporting
- Stakeholder Collaboration
- Training & Coaching
- SQL, Excel, Power BI
- EHR Systems: Epic, MEDITECH, Athena
- Data analysis expertise
Timeline
Clinical Informatics Analyst
CenterWell Senior Primary Care
09.2023 - Current
Referral Manager
CenterWell Senior Primary Care
08.2022 - 09.2023
Medical Office Manager
Memorial University Medical Center
04.2021 - 06.2022
Health Informatics Specialist Intern
Saint Simons By-The-Sea
01.2020 - 06.2020
Operations Manager
Gateway Behavioral Health Crisis Center
05.2019 - 01.2021
Master of Science - Healthcare Informatics
Mercer University
Bachelor of Arts - Bachelor of Business Healthcare Administration
The College of Coastal Georgia