Derek Dickens
Lawrenceville
Summary
Dynamic security professional with extensive experience at Securitas Security Services USA, excelling in operational efficiency and staff training. Successfully implemented strategic protocols that enhanced incident response times and reduced security breaches. Proven ability to foster collaboration and communication, ensuring a safe environment while driving continuous improvement in team performance.
Overview
29
29
years of professional experience
Work History
Watch Commander
Securitas Security Services USA
11.2024 - Current
- Oversee security operations, ensuring safety for staff and visitors daily. Implemented new protocols, reducing incident response time,
- Coordinate with team, fostering collaboration and enhancing communication.
- Analyze security data, identifying trends to improve preventive measures.
- Address security challenges, maintaining a secure environment with minimal disruptions.
- Fostered a collaborative environment among security teams, enhancing communication and ensuring swift response to incidents.
- Implemented strategic patrol routes, leading to noticeable improvements in incident response times and overall site safety.
- Analyzed security reports to identify trends, enabling targeted training and reducing incident rates through proactive measures.
- Coordinated emergency drills and training sessions, significantly improving team preparedness and stakeholder confidence in security protocols.
- Developed a real-time incident reporting system, streamlining communication and ensuring timely updates to management and stakeholders.
- Led security operations daily, ensuring safety for staff and visitors while achieving a secure environment with minimal disruptions.
Lead SOC Operator
Securitas Security Services USA
10.2023 - 11.2024
- Monitor security systems, ensure safety compliance, and enhance threat response efficiency.
- Collaborated with teams to improve incident reporting accuracy and speed.
- Utilized analytical skills to identify potential security breaches and mitigate risks.
- Implemented solutions that reduced false alarms and improved response times.
- Contributed to a safer environment, fostering trust and reliability in operations.
- Monitored security systems and responded to incidents, enhancing safety protocols and ensuring swift resolution of potential threats.
- Analyzed surveillance footage to identify security breaches, leading to actionable insights and improved preventative measures.
- Coordinated with local law enforcement during emergencies, fostering strong partnerships and ensuring effective response strategies.
Supervisor
Securitas Security Services USA
04.2023 - 10.2023
- Fostered a collaborative team environment, enhancing morale and promoting shared accountability among security staff.
- Implemented strategic security protocols that reduced incidents by improving response times and elevating overall safety.
- Analyzed incident reports to identify trends, leading to targeted training initiatives and improved staff preparedness.
- Trained and mentored new staff, fostering a culture of continuous learning and enhancing team competence and confidence.
- Served as an extension of loss prevention.
Operations Manager
Big Frog Electric
01.2012 - 03.2023
- Led operational strategies, boosting efficiency and reducing costs.
- Implemented process improvements, achieving measurable productivity gains.
- Managed cross-functional teams, enhancing collaboration and project outcomes.
- Optimized resource allocation, resulting in significant budget savings.
- Resolved operational challenges, ensuring seamless service delivery.
- Oversaw daily operations, enhancing team efficiency and achieving measurable improvements in project delivery timelines.
- Fostered strong relationships with suppliers, ensuring timely material delivery and reducing project delays.
- Analyzed operational workflows to identify bottlenecks, implementing solutions that resulted in streamlined processes and improved productivity.
- Developed training programs for staff, elevating skill levels and leading to noticeable gains in overall team performance.
- Cultivated a positive work environment, encouraging open communication and collaboration among team members to enhance morale.
- Streamlined inventory management processes, leading to substantial improvements in stock accuracy and reduced fulfillment times.
Electrician
Big Frog Electric
05.2012 - 01.2017
- Installed and maintained electrical systems, improving safety and reliability.
- Diagnosed and resolved complex electrical issues, reducing downtime.
- Collaborated with team to complete projects on schedule and within budget.
- Enhanced energy efficiency through strategic upgrades and repairs.
- Trained apprentices, fostering skill development and team growth
Route Sales Manager
Pepperidge Farm
02.2010 - 05.2012
- Coached new employees on company standards.
- Acted as the primary point of contact for customers, ensuring their needs were met promptly and professionally while addressing any concerns that arose along the way.
- Sold [Product] to existing and new customers along assigned routes.
- Trained and mentored new route sales representatives, improving overall team performance and productivity.
Department Manager
Publix Supermarkets Store
01.2000 - 02.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Technician
Specialized Telephone Systems
05.1996 - 01.2000
- Installed and maintained telephone systems, enhancing communication efficiency.
- Diagnosed and resolved technical issues, reducing downtime significantly.
- Collaborated with teams to implement new technologies, improving service quality.
- Trained junior technicians, fostering skill development and team growth.
Education
High School Diploma -
Miramar High School
Miramar, FL06-1998
Skills
- Inventory Management
- Technical Troubleshooting
- Process Improvement
- Staff Training
- Communication Skills
- Sales Strategy
- Operational Efficiency
Timeline
Watch Commander
Securitas Security Services USA
11.2024 - Current
Lead SOC Operator
Securitas Security Services USA
10.2023 - 11.2024
Supervisor
Securitas Security Services USA
04.2023 - 10.2023
Electrician
Big Frog Electric
05.2012 - 01.2017
Operations Manager
Big Frog Electric
01.2012 - 03.2023
Route Sales Manager
Pepperidge Farm
02.2010 - 05.2012
Department Manager
Publix Supermarkets Store
01.2000 - 02.2010
Technician
Specialized Telephone Systems
05.1996 - 01.2000
High School Diploma -
Miramar High School
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