Derequauna Wilson
Albany
Summary
Healthcare professional with proven track record in patient coordination and support. Known for strong interpersonal skills, adept at navigating patient needs and streamlining processes. Effective collaborator who adapts seamlessly to evolving demands and prioritizes team success. Proficient in patient intake, scheduling, and ensuring positive patient experience.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Albany Area Primary Health Care
07.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Customer Service Representative
Concentrix
11.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Cashier
Piggly Wiggly
12.2020 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Afni
06.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Education
High School Diploma -
Terrell High School
Dawson,Ga05-2020
Skills
- Customer service
- Detail Oriented
- HIPAA
- Organized
- Time Management
- Patient education
- Communication skills
- Problem-solving
Timeline
Phlebotomist
Albany Area Primary Health Care
07.2024 - Current
Customer Service Representative
Concentrix
11.2023 - 07.2024
Cashier
Piggly Wiggly
12.2020 - 09.2023
Customer Service Representative
Afni
06.2020 - 12.2020
High School Diploma -
Terrell High School
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